Insurance Specialist

The US Oncology Network; Knoxville (TN); On-site; USD 38,000 - 48,000; Full time

Job summary

Tennessee Cancer Specialists is seeking an Insurance Specialist to manage aging patient accounts and confirm accuracy to ensure timely payments from payors and patients. This onsite role requires strong attention to detail and superior customer service in a fast-paced oncology setting.

You will balance persistence with empathy, audit accounts for inconsistencies, and collaborate with payors, agencies, coworkers, and patients to resolve issues promptly. Onsite work only, Knoxville area preferred.

Qualifications

• High school diploma or equivalent required; associate degree in a business-related field is preferred.
• Proficiency with computer systems and Microsoft Office (Outlook, Word, Excel) is required.
• At least one year of experience in a similar role (accounts receivable, insurance verification, electronic billing) preferred.

Responsibilities

• Review aging patient accounts to ensure accurate and timely payments and report inconsistencies.
• Communicate with payors, coworkers, and patients to collect payments with empathy and professionalism.
• Identify errors on accounts and follow through to resolution.
• Coordinate with payors, collection agencies, coworkers, and patients to resolve issues in a timely manner.
• Assist in verifying and obtaining patient insurance and benefits information to support the billing process.

Skills

Attention to detail

Customer service

Accounts receivable

Insurance verification

Electronic billing

Education

High school diploma

Associate degree in business

Tools

Microsoft Office

Job description

We can’t do it without YOU!

Overview

Do you want to apply your experience, skills and education in a way that makes a meaningful and lasting difference in the lives of our patients and their families? At Tennessee Cancer Specialists, it is the privilege of our employees to walk with our patients and their families as they move along the journey of fighting cancer. Whether you are working directly with patients in one of our clinics or in a support role, you are an important part of our mission to deliver the highest quality, compassionate care. Our 300+ employees make up the teams at our 17 different East Tennessee locations!

As an Insurance Specialist, you will follow up on patient accounts and confirm the accuracy of those accounts to ensure payor and patient payments are received in an appropriate amount of time.

Here’s What Might Happen On a Typical Day…

In this role, you use your investigative skills to determine the reasoning for aging claims and recognize any trends among these aging claims. Your customer service skills will allow you to respectfully communicate with payors and compassionately work with our patients to collect payments.

While it can be challenging to balance persistence to resolve an account with empathy, your professionalism allows you to do just that!

Responsibilities

Experiences that matter…

• Your attention to detail allows you to review and audit aging patient accounts to ensure accurate and timely payments and report any inconsistencies that might be found along the way.
• In conversations with patients, coworkers, and other professionals, you provide exceptional customer service through communicating respectfully, thoroughly listening to all shared details and asking any appropriate questions.
• Identifying errors on accounts and following through to conclusion is one of your many strengths.
• Your ability to connect with multiple types of personalities and professionals allows you to openly communicate in a timely manner with payors, collection agencies, coworkers, and patients.
• Backing up other members of the billing department with verifying and obtaining all necessary patient insurance and benefit coverage information confirms that you are a team player.
• Your go-getter work ethic will have you ready to jump in and help out with any additional

Qualifications

For your safety, keep this in mind:

• The position will require sitting for long periods of time with occasional stooping, bending, and stretching for supplies.
• Any lifting should be limited to 30 pounds or less.
• You will need sufficient manual dexterity for operating office equipment (keyboard, telephone, copier, etc.), and vision and hearing must be adequate for viewing computer screens for prolonged periods of time and hearing customers during in-person and telephone conversations.

We Feel This Position Requires These Basics

• A high school diploma or equivalent is required, but an associate’s degree in a business-related field would be even better!
• Your proficiency with computer systems and Microsoft Office (Outlook, Word, Excel, etc.) is a must. You either live in the Knoxville area or are in the process of relocating. This role is fully onsite and does not offer remote or hybrid work options.
• Lastly, we feel that you will be most successful with at least one year of prior experience in a similar position (accounts receivable, insurance verification, electronic billing) to provide you with the background needed for this position.