Insurance Services Advocate III

Florida Blue Group; Northern (KY); Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Retirement plan

Paid time off

Holidays

Job summary

Florida Blue is seeking a Service Advocate III to service current and potential customers, including members, providers, agents, brokers, benefit administrators or benefits consultants. You’ll resolve questions, educate customers on plan details, and support satisfaction and retention.

The role starts with structured training from 12/07/2026 to 2/22/2027, Monday–Friday, 8:30 am–5:00 pm EST, followed by an 8‑hour shift window during departmental hours, EST.

Qualifications

• 0-1 years of relevant experience in a customer support role.
• High school diploma or GED.

Responsibilities

• Provide customer service and education to plan members and providers by answering more complex questions regarding insurance claims and policies, resolving issues and ensuring customers understand the Company’s products, services and processes.
• Perform research to respond to inquiries and interpret policy provisions to determine most effective response.
• Use computerized systems for tracking, information gathering and troubleshooting.
• Actively seek, identify and implement process improvement opportunities.

Skills

Customer service

Communication

Education

High school diploma or GED

Job description

Florida Blue is seeking a Service Advocate III to service current and potential customers, including members, providers, agents, brokers, benefit administrators or benefits consultants. You’ll resolve questions, educate customers on plan details, and support satisfaction and retention.

The role starts with structured training from 12/07/2026 to 2/22/2027, Monday–Friday, 8:30 am–5:00 pm EST, followed by an 8‑hour shift window during departmental hours, EST.