Insurance Service Specialist - Outbound

AAA Club Alliance; United States; On-site; USD 24,000 - 43,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid parental leave

401k with match

Paid time off

Paid holidays

AAA Membership

Learning reimbursement

Job summary

AAA Club Alliance is seeking an Insurance Service Specialist to manage insured requests, advise on coverage and policy options, and support cross-selling within existing client relationships.

The role requires a Property & Casualty or Personal Lines license and a strong customer service background in insurance. Schedule is Mon-Fri with one Saturday per month; benefits include medical/dental/vision, 401k, PTO, and more.

Qualifications

• High school diploma or equivalent.
• 2+ years of customer service and sales experience in an insurance environment.
• Call Center experience preferred.
• Active Property and Casualty License or Personal Lines License required.
• Membership license required or ability to obtain license within 90 days of employment.

Responsibilities

• Execute and facilitate insured’s service requests accurately and timely, while anticipating the sale for account rounding and cross-selling opportunities.
• Counsel the policyholder concerning appropriate coverage, policy limits, payment options and state laws that will best meet their needs.
• Work with policyholders from the agencies existing book of business through inbound telephone calls, direct mail, and email to review policies prior to renewal.
• Review and update policy to enhance retention and better meet the needs of the consumer.
• Serve as liaison between the customer, sales agent and manager to ensure timeliness of responses and compliance with established company policies and procedures.
• Counsel the members and non-members regarding membership benefits in correlation with insurance products.

Skills

Customer service

Sales experience

Call Center experience

License required

Education

High school diploma or equivalent

Job description

Please note: An active Personal Lines or Property & Casualty (P&C) license is required. You must also reside in one of the following states: CT, PA, NJ, MD, DE, VA, WV, KY, OH, IN, KS, OK, SD, AL, FL, GA, MI, MN, MO, MT, NC, TN, or TX Become part of AAA’s established & trusted brand! We’ve been serving our members for over 100 years Monthly and Quarterly bonus potential Computer equipment provided by AAA Club Alliance

Let’s Talk Compensation: The starting base compensation for this position is $17.45 to $31.48. For candidates located in New Jersey, the salary range is $21.55 to $31.48. Actual pay will be based on factors such as applicant experience and geographic location. This position is eligible to earn uncapped monthly bonuses, with average bonus pay of $565.00 per month

Ideal Candidate

• High school diploma or equivalent
• 2+ years of customer service and sales experience in an insurance environment
• Call Center experience preferred
• Active Property and Casualty License or Personal Lines License required
• Membership license required or ability to obtain license within 90 days of employment

Schedule Requirements

• Mon – Fri, 10:00am to 6:00pm CST/EST, with at least 1 Saturday a month on a rotating schedule

Primary Duties

• Execute and facilitate insured’s service requests accurately and timely, while anticipating the sale for account rounding and cross‑selling opportunities
• Counsel the policyholder concerning appropriate coverage, policy limits, payment options and state laws that will best meet their needs.
• Work with policyholders from the agencies existing book of business through inbound telephone calls, direct mail, and email to review policies prior to renewal.
• Review and update policy to enhance retention and better meet the needs of the consumer.
• Serve as liaison between the customer, sales agent and manager to ensure timeliness of responses and compliance with established company policies and procedures.
• Counsel the members and non-members regarding membership benefits in correlation with insurance products.

Benefits

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE!

Check out our Benefits Page for more information

Equal Opportunity

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category

Job Category: Admin - Clerical Work from home or remote positions primary residence must reside within the footprint that AAA Club Alliance Inc. operates. Our club is located in Washington DC and 13 states including Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, and West Virginia.

Company Information

AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, AAA Oklahoma/South Dakota, and AAA Ohio Automobile Club joining, now representing nearly 7.4 million members in 13 states including Washington, D.C. We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team. We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while growing their own career.

Referral and Availability

So that leaves one question, are you ready to make a difference? Are you being referred to one of our roles? If so, ask your connection at AAA Club Alliance about our Associate referral process!

Flexibility and Support

We recognize that you don’t stop being a parent, caretaker, pet owner, or student because you’re at work. We give our Associates the option to customize their experience in order to suit their individual needs and interests. We offer a wide array of benefits that give our Associates piece of mind– even after retirement. You can learn more about our benefit offerings here.

Accommodation

AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to [e-mail].