Insurance Service Specialist

ACSC Auto Club Of Southern Calif; Alhambra (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health coverage

401(k) + Pension

Tuition assistance

Floating holidays & PTO

Paid parental leave

Wellness programs

Employee discounts

Job summary

Auto Club Enterprises is seeking an Insurance Service Specialist in California to provide insurance service and clerical support to our agents and members. You will answer questions, take payments, counsel members, and update policy information while delivering legendary service.

The role requires strong communication, organizational skills, and a commitment to customer relationships, with comprehensive training provided to support career development.

Qualifications

• Bilingual English and Mandarin preferred.
• Prior customer service experience.
• High school diploma or equivalent required.
• Experience working in a sales environment strongly preferred.
• Proficient in using Microsoft Office software products.

Responsibilities

• Maintenance and servicing of insurance policies.
• Verifying new business applications.
• Processing insurance and membership payments.
• Updating electronic member information.
• Maintaining filing systems and typing.

Skills

Bilingual: English & Mandarin

Proficient in Microsoft Office

Customer service experience

Education

High school diploma or equivalent

Sales experience preferred

Job description

Insurance Service Specialist

The Auto Club is seeking a goal oriented, customer service professional to provide insurance service and clerical support to the Auto Club's insurance agents and members in our branch offices. Qualified candidates will bring their passion for helping others to our best-in-class organization in delivering legendary service to our members. In this role you will assist our members with answering questions, taking payments, counseling, and making changes to their existing Property & Casualty insurance policies. Training: Our comprehensive and employee centric training facilities provide training programs to help employees acquire various skills necessary to do their jobs and to support career development.

Responsibilities

• Maintenance and servicing of insurance policies
• Verifying new business applications
• Processing insurance and membership payments
• Updating electronic member information
• Maintaining filing systems and typing

Qualifications

• Bilingual skills in English and Mandarin, preferred.
• Prior customer service experience.
• High school diploma or equivalent required.
• Experience working in a sales environment strongly preferred.
• Must be proficient in using Microsoft Office software products.

A successful candidate will have excellent communication and interpersonal skills, superior organizational skills and a commitment to maintaining superior customer relationships.

Salary

The starting pay range for this position is $21.63 - $23.79 per hour. Additionally, you will be eligible to participate in our incentive program based upon your team and individual performance.

Benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Company Overview

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team. Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.

Equal Opportunity Employer

AAA is an Equal Opportunity Employer. Our organization participates in E-Verify. The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).

For more than a century, AAA has been synonymous with trust, dependability, quality, and innovation. It's our mission to provide our growing membership with the legendary service we are famous for, and we welcome committed professionals ready to challenge themselves in a dynamic industry. AAA would not exist without the millions of members who give us their loyalty, or our employees whose mission it is to give those members world-class service. What else do we offer? Stability. Growth. Commitment to an exciting future for both you and our members.