Insurance Reimbursement Specialist

SignatureCare Emergency Center; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health benefits

Medical/dental/vision plans

HSA/FSA options

Life insurance

401(k) plan

Paid Time Off

Paid Holidays

Job summary

SignatureCare Emergency Center seeks an Insurance Reimbursement Specialist in Houston to manage follow-up, denials, and appeals for maximum reimbursement. You will handle outbound and inbound payer calls, reprocess claims, and resolve unpaid balances while ensuring compliance with HIPAA.

Qualifications include a high school diploma or GED and at least three years in medical insurance follow-up, with proficiency in Windows, Excel, Word, payer portals, and common medical billing software.

Qualifications

• High school diploma or GED required.
• Minimum of three years of experience in medical insurance follow-up, collections, denial management, and reimbursement.
• Knowledge of both in-network and out-of-network facility and professional claims.
• Experience with commercial insurance carriers (e.g., UHC, Cigna, Aetna, BCBS, Marketplace plans) preferred.
• Strong ability to read and interpret EOBs, ERAs, and payer correspondence.
• Experience preparing and submitting appeals in high-volume claims environments.
• Proficient in Windows, Excel, Word, payer portals, and other medical billing applications.

Responsibilities

• Work assigned claims accurately, efficiently, and within departmental timelines.
• Research claim status, discrepancies, denials, coding or billing issues, and authorization concerns.
• Follow up and collect on all claims, including resolving billing errors.
• Adhere to departmental policies and compliance requirements including HIPAA.
• Communicate claim issues and reimbursement discrepancies clearly to payers.
• Meet performance goals for efficiency, accuracy, and attendance.

Education

High school diploma or GED

Tools

Microsoft Windows

Excel

Word

payer portals

medical billing software

Job description

Insurance Reimbursement Specialist is responsible for the collection, follow-up, and appeals of insurance claims. Essential to this position is the ability to manage all insurance follow-up for maximum insurance reimbursement. To include outbound and inbound insurance carrier calls, reprocessing claims, drafting appeals, working denials, and resolving unpaid claims.

Qualifications

• High school diploma or GED required.
• Minimum of three years of experience in medical insurance follow-up, collections, denial management , and reimbursement.
• Knowledge of both in-network and out-of-network facility and professional claims.
• Experience working with commercial insurance carriers, including UHC, Cigna, Aetna, BCBS, Marketplace plans, workers’ compensation, and third-party liability claims, is preferred.
• Strong knowledge of claim status follow-up, denial resolution, corrected claims, reconsiderations, and appeals.
• Ability to read, analyze, and interpret EOBs, ERAs, payer correspondence, denial codes, and reimbursement information.
• Proven experience preparing and submitting appeals in a high-volume c laims environment.
• Experience working in a production-based environment and consistently meeting productivity, accuracy, and quality expectations.
• Strong verbal and written communication skills.
• Ability to clearly communicate claim issues, reimbursement discrepancies, and appeal requests to insurance representatives.
• Excellent analytical, problem-solving, research, and negotiation skills.
• Ability to prioritize assignments, manage multiple deadlines, and work independently with minimal supervision.
• Positive attitude and demonstrated ability to collaborate effectively with team members and leadership.
• Knowledge of EPOWERDOC and Centricity is preferred.
• Proficiency with Microsoft Windows, Excel, Word, payer portals, and other medical billing applications.
• Ability and willingness to learn new software, payer systems, and reimbursement processes.
• Typing speed of 45–60 words per minute preferred.

Job Responsibilities/Duties

• Work assigned claims accurately, efficiently, and within established departmental and corporate timeframes.
• Understand and stay informed of changes to procedures, billing guidelines, and laws for specific insurance carriers or payers.
• Research claim status, payment discrepancies, denials, coding or billing issues, authorization concerns, eligibility problems, and payer-specific requirements.
• Actively follow up and collect on all claims, including resolution of any billing errors following established procedures.
• Follow all departmental policies, standard operating procedures, compliance requirements, and leadership directives.
• Protect patient information and comply with HIPAA and all organizational confidentiality requirements.
• Meet the performance goals established for the position in the areas of: efficiency, accuracy, quality, member satisfaction, and attendance.
• Perform other duties as assigned by department manager.

WORKING CONDITIONS

• Frequent speaking, listening, using a headset, use of hands/fingers across keyboard or mouse, handling other objects, and long periods working at a computer.
• Service center with moderate noise level due to representatives talking, computers, printers, and floor activity.
• While performing duties of this job, the employee is frequently required to stand, walk, and sit.
• Must submit to random drug screenings.

Full-Time Benefit Perks

• Health benefits start on the first of the month after hire
• Medical, dental, and vision plans with sliding-scale premiums
• 100% coverage for preventive health services
• HSA and FSA options available
• Company-paid life insurance and long-term disability
• 401(k) with contributions starting after 30 days
• 100% match on the first 4%,
• Full vesting after 3 years
• Access to exclusive employee discounts on travel, fitness, shopping, and more
• Paid Time Off
• Paid Holiday

Join us and make a significant impact on our company’s success in reaching our target audience and driving business growth.