Insurance Program Manager (Hybrid) - Insurance & Risk Management

Washington University in St. Louis; Clayton (MO); Hybrid; USD 84,000 - 149,000; Full time

Benefits offered by this job

Vacation & holidays

Health insurance

Metro U-Pass

Tuition assistance

403(b) Retirement plan

Wellness programs

Job summary

Washington University in St. Louis is seeking an Insurance Services Manager to oversee day-to-day administration of property and casualty insurance programs.

The role supports the Director in risk financing strategy, broker/vendor relationships, COI administration, and claims handling for on-campus and contractual needs. The ideal candidate brings strong analytical skills, meticulous attention to detail, and the ability to communicate complex data clearly, with a service-oriented professional

Qualifications

• Bachelor's degree required.
• Minimum 5 years of relevant experience in risk/insurance management.
• Strong analytical, communication, and project management skills.

Responsibilities

• Coordinate all annual insurance renewal submissions for property and casualty lines.
• Review underwriter proposals and prepare summary analyses.
• Assist in renewal decision processes and maintain compliance with contracts.

Skills

Analytical Thinking

Data Confidentiality

Deadline Management

Decision Making

Detail-Oriented

Interpersonal Communication

Microsoft Office

Problem Solving

Relationship Building

Self Motivation

Team Player

Verbal Communications

Written Communication

Workday Software

Working Independently

Education

Bachelor's degree

Tools

Workday Software

Job description

Location

SAINT LOUIS, MO 63105

Scheduled Hours

37.5

Position Summary

The Insurance & Risk Management Group（“IRM” or the “Group”），a department within Treasury Services, identifies and analyzes exposures to University losses in the various areas of liability, which include property, cyber, auto, and workers compensation among others。This area works closely with various departments and functional leaders across the University to identify and assess exposures。The Group determines best practices and methods for managing risk for over 22,000 employees, nearly $8 billion in property (current estimate), and other liability exposures。Risk management is conducted through contractual risk transfer, commercial insurance products, and/or self‑insurance。The Group also conducts claims management, provides reporting and payment of claims。The team develops annual insurance budgets and year‑end allocation of costs to operational units。The Group provides guidance and consultation to areas such as the international travel committee and student health。The Group also provides reporting to senior leadership, as well as prepares regular updates on the insurance programs to the Audit & Risk Control Committee（standing committee of the Board of Trustees）。

The Insurance Services Manager (the “Manager”) is responsible for the day‑to‑day administration of the University’s property and casualty insurance programs, with primary accountability for preparing and coordinating annual insurance renewal submissions across all lines of coverage。This role supports the Director, Insurance & Risk Management（the “Director”）in executing the University’s risk financing strategy, managing broker and vendor relationships, overseeing certificate of insurance compliance, administering claims across property, automobile, and general liability lines, and ensuring that appropriate insurance limits are maintained for on campus events and for University contracts。

The ideal candidate brings strong analytical skills, meticulous attention to detail, the ability to compile, organize, and communicate—both written and verbal—complex insurance data clearly and accurately, as well as a high degree of service‑oriented professionalism。

Job Description

Primary Duties & Responsibilities:

• Serves as the primary coordinator for all annual insurance renewal submissions across the University’s property and casualty lines, including property, general liability, automobile, workers’ compensation, umbrella/excess, crime, cyber, executive risks and specialty coverages。
• Prepares complete and accurate renewal applications and submission packages; ensures all required supplemental forms, schedules, and exhibits are included and current。
• Assists the Director in reviewing underwriter proposals and coverage comparisons; prepares summary analysis to support coverage selection decisions。
• Performs other duties as assigned。

For Property, Automobile, And General Liability Programs, The Manager:

• Responsible for claims for all University-owned locations and contents。
• Self-handles all claims within our property deductible。
• Works with our carrier to resolve claims over the deductible。
• On-call to respond to losses that may occur on or off campus。
• Manages auto program for University-owned vehicles and rented vehicles for University business。
• Negotiates and settles all first-party auto damage claims, including contacting the repair shop, arranging for car rentals, and obtaining appraisals for any vehicle deemed a total loss。
• If a vehicle is damaged by a third party, works with the third party to recover our costs。
• Reports all auto liability losses to Pinnacle’s TPA。
• Works with TPA to exchange any information needed and authorize any settlements。
• Investigates, negotiates and settles liability claims within the designated settlement authority。
• For claims that must be reported to Pinnacle/TPA, works with TPA to exchange any information needed and authorize settlements。
• For claims in litigation, works alongside OGC for a constant exchange of information with OGC and TPA。
• Updates the Pinnacle Claims Committee on applicable claims at meetings。
• Perform other duties as assigned。

For Insurance Accounting/Quarterly & Year-End Billing, The Manager:

• Processes, tracks, and allocates all insurance premiums and payments。
• Works with the Director to recover insurance premiums and expenses from various departments via quarterly and year-end billings。
• Produces reporting and dashboards for leadership。
• Surety Bond Program: Administers the University’s surety bond program, including tracking bond requirements, coordinating issuance and renewals, and maintaining bond records。Processes bond requests from departments; ensures appropriate bond types and limits are in place for applicable roles and projects。
• Certificates of Insurance: Administers the University’s certificate of insurance（COI）program, including issuance of certificates evidencing the University’s coverage and collection/review of certificates from third-party vendors and contractors。
• Verifies that vendor and contractor certificates meet University minimum insurance requirements; follows up on deficiencies and coordinates with Procurement and Legal as needed。
• Contracts: Reviews contracts from Joint Research Office for Contracts, Resource Management and various other departments to discuss/approve insurance portions of contracts and request certificates of insurance when needed。
• Committee Assignments: Chair of the CURMA/CUTA Claims Committee and a member of the Pinnacle Claims Committee。Attends quarterly meetings for both, reviewing and advising on claims and reserves for all member schools。
• Member of the Student Conduct Board: Hears and decides cases referred to the Board by the Student Conduct Administrator。When needed, attends hearings with other board members to determine if a violation has occurred and what punishment should be issued。
• Reviewer of WUGO (Washington University Student Group Organizer) events: Reviews applicable events that meet certain risk factors and comment, approves or denies each event。
• Engages in special projects as requested
• Performs other duties as assigned。

Working Conditions

Job Location/Working Conditions:

• Normal office environment。
• Hybrid work arrangement。
• The Insurance & Risk Management Office is located in the West Campus Main Building in a tobacco free environment。
• 37.5-hour work week with extra hours as needed。
• Travel between all University-owned properties and campuses for meetings and loss investigations。
• Travel outside of Missouri for Pinnacle meetings。
• Travel within Missouri for CURMA/CUTA board meetings。
• Other business travel may be required from time to time。

Physical Effort

• Typically sitting at desk or table。
• Repetitive wrist, hand or finger movement (PC Typing)。

Equipment

• Office equipment。

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification。They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified。Management reserves the right to revise or amend duties at any time。

Education

Bachelor's degree

Certifications / Professional Licenses:

No specific certification/professional license is required for this position。

Work Experience:

Relevant Experience (5 Years)

Skills:

Analytical Thinking, Data Confidentiality, Deadline Management, Decision Making, Detail-Oriented, Interpersonal Communication, Microsoft Office, Problem Solving, Relationship Building, Self Motivation, Service Oriented, Team Player, Verbal Communications, Workday Software, Working Independently, Written Communication

Grade

G15

Salary Range

$84,200.00 - $148,500.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University。Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget。

Questions:

For frequently asked questions about the application process, please refer to our External Applicant FAQ。

Accommodation:

If you are unable to use our online application system and would like an accommodation, please email [e-mail] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request。All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship。

Pre-Employment Screening:

All external candidates receiving an offer for employment will be required to submit to pre‑employment screening for this position。The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks。All offers are contingent upon successful completion of required screening。

Benefits Statement:

Personal:

• Up to 22 days of vacation, 10 recognized holidays, and sick time。
• Competitive health insurance packages with priority appointments and lower copays/coinsurance。
• Take advantage of our free Metro transit U-Pass for eligible employees。
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%。

Wellness:

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more！

Family:

• We offer 4 weeks of caregiver leave to bond with your new child。Family care resources are also available for your continued childcare needs。Need adult care? We’ve got you covered。
• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us。

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement:

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity。It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information。