Insurance Operations Specialist

Bank-of-Oak-Ridge; Oak Ridge (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Bank-of-Oak-Ridge in North Carolina seeks an Insurance Operations Coordinator to provide administrative, client service, and operational support to Oak Ridge Insurance Agency and ORIS Agents. This role serves as the primary client contact, assists with policy servicing, renewals, and documentation to ensure accurate, timely, and compliant service delivery.

The position requires strong communication, attention to detail, and a commitment to maintaining client confidentiality and regulatory

Qualifications

• HS diploma or equivalent required.
• Associate or bachelor's degree in business, insurance, finance or related field preferred.
• NC Insurance License required; license must be obtained within a reasonable timeframe.
• Previous experience in an insurance agency, financial services, customer service, administrative support, or related environment preferred.
• Knowledge of insurance products, policy servicing, renewals, claims, and agency management systems preferred.
• Strong verbal and written communication skills with the ability to interact professionally with clients, agents, carriers, and internal partners.

Responsibilities

• Assist clients with policy questions, changes, coverage, claims, payments, and general service needs.
• Respond promptly to client emails, phone calls, and voicemails.
• Provide insurance certificates, binders, proof of insurance, and other policy documents as needed.
• Set appointments for agents and qualify internal referrals.
• Support agents with processing insurance applications, endorsements, policy changes, and renewals.
• Maintain accurate client records in the agency management system.
• Track upcoming policy renewals and coordinate related communication with agents and clients.
• Maintain proper documentation in accordance with agency procedures and compliance expectations.
• Assist clients with claims processing, including gathering information and submitting documentation.
• Follow up on pending claims as necessary.
• Communicate claim status updates or next steps to clients and agents as appropriate.
• Support agents in daily tasks, including scheduling, documentation, follow-up, client communication, and administrative coordination.
• Assist with workflow management to help ensure timely and professional client service.
• Perform other related duties as assigned to support agency operations.
• Work past‑due accounts and cancellations through client outreach, payment follow‑up, and retention support.
• Remarket existing clients when appropriate.
• Identify cross‑selling opportunities and help strengthen client relationships.
• Qualify internal referrals by gathering relevant client information and identifying potential insurance needs.
• Maintain applicable continuing education requirements.
• Stay current on agency procedures, carrier requirements, insurance products, and regulatory expectations.
• Protect client confidentiality and handle client information appropriately.
• Comply with Bank Secrecy Act and Anti‑Money Laundering federal regulations and guidelines, internal bank policies, and complete annual training requirements.

Skills

Client communication

Attention to detail

Regulatory compliance

Time management

Customer service

Education

HS diploma

Associate or Bachelor7s degree in business or related field

Tools

Agency management systems

Microsoft Office

Carrier platforms

Job description

Bank-of-Oak-Ridge in North Carolina seeks an Insurance Operations Coordinator to provide administrative, client service, and operational support to Oak Ridge Insurance Agency and ORIS Agents. This role serves as the primary client contact, assists with policy servicing, renewals, and documentation to ensure accurate, timely, and compliant service delivery.

The position requires strong communication, attention to detail, and a commitment to maintaining client confidentiality and regulatory