Insurance Follow-Up Representative-Surgical Coder Collections

HOPCo | Healthcare Outcomes Performance Company; West Palm Beach (FL); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health benefits after 30 days

401(k) plan with company match

Paid Time Off (PTO)

Paid Holidays

Job summary

Center for Bone & Joint Surgery is seeking an experienced Insurance Follow-Up Representative specialized in surgical collections to join our Revenue Cycle team onsite in West Palm Beach, FL. The role focuses on resolving complex surgical claim denials, speeding reimbursement, and maintaining accurate patient and payer data.

The ideal candidate has 2+ years in medical billing or revenue cycle, CPC/ CCS preferred, and strong knowledge of CPT/ ICD-10 coding, with proficiency in Athena EMR and payer

Qualifications

• 2+ years in medical billing, collections, or revenue cycle management.
• Experience with orthopedic surgical billing and denial resolution.
• Knowledge of CPT/ ICD-10 coding and payer reimbursement methodologies.
• Excellent written and verbal communication with insurers, providers, and patients.

Responsibilities

• Review and resolve complex surgical claim denials, underpayments, and rejections; implement appeals.
• Analyze denied surgical claims and submit well-supported appeals to maximize reimbursement.
• Verify demographics, eligibility, and COB; update records for accurate processing.
• Maintain claim status with carriers and monitor timely payment; communicate with stakeholders.

Skills

Medical billing

Denial management

AR follow-up

Communication skills

Education

CPC or CCS certification

Tools

Athena EMR

Billing platforms

Job description

Insurance Follow-Up Representative-Surgical Collections

Center for Bone & Joint Surgery is a multi-location medical practice devoted to the diagnosis and treatment of injuries and diseases of the body's musculoskeletal system. Our locations feature a staff of highly trained orthopedic surgeons, each with a specific area of expertise. We offer a team approach to your care and provides a variety of services right on campus designed for your convenience and ensuring an outstanding continuum of care. These include on-site X-ray, on-site MRI, on-site physical therapy.

As Center for Bone & Joint Surgery continues to grow, we are seeking an experienced and results-driven Insurance Follow-Up Representative-Surgical Collections to join our Revenue Cycle team. This full-time, onsite position is responsible for managing complex surgical accounts receivable, resolving claim denials and appeals, securing appropriate reimbursement, and optimizing revenue recovery for orthopedic surgical services.

Essential Functions

• Review and resolve complex surgical claim denials, underpayments, and rejections by identifying root causes and executing effective appeal strategies.
• Analyze denied and unpaid orthopedic surgical claims and submit well-supported appeals to maximize reimbursement.
• Verify patient demographic information, insurance eligibility, and coordination of benefits; update records as needed to ensure accurate claim processing.
• Confirm claim receipt with insurance carriers and monitor claim status to facilitate timely payment.
• Research and obtain all required documentation, operative reports, medical records, referrals, and authorizations to support claim adjudication and appeals.
• Interpret and apply payer‑specific reimbursement guidelines, medical necessity requirements, and billing policies.
• Review coding, modifiers, and claim edits to ensure compliance with CPT, ICD-10, and payer‑specific billing requirements.
• Take ownership of assigned accounts receivable and proactively work aging accounts to reduce outstanding balances.
• Analyze accounts for accurate claim processing and payment posting, responding to inquiries from patients, providers, and staff.
• Identify denial trends, payer issues, and revenue cycle opportunities and communicate findings to leadership.
• Maintain productivity and quality standards while adhering to all company policies and Revenue Cycle procedures.

Qualifications & Experience

• Certified Professional Coder (CPC), CCS, or equivalent certification preferred.
• Minimum 2 years of experience in medical billing, collections, insurance follow‑up, or revenue cycle management.
• Strong experience with orthopedic surgical billing, denial management, and appeals.
• Experience with Athena EMR and billing platforms is highly preferred.
• Demonstrated success recovering revenue from complex surgical claims across multiple payer types.
• Working knowledge of surgical coding, global periods, bundling edits, modifiers, and payer reimbursement methodologies.
• Excellent written and verbal communication skills with the ability to effectively interact with insurance representatives, providers, and patients.
• Strong analytical, organizational, and problem‑solving skills with exceptional attention to detail.

Knowledge & Skills

• Advanced understanding of ICD-10-CM, CPT, surgical modifiers, and orthopedic coding guidelines.
• Knowledge of physician billing processes and payer‑specific reimbursement policies.
• Experience with healthcare billing systems;
• Advanced computer skills, including proficiency in Microsoft Windows‑based applications.
• Strong knowledge of insurance claims processing, denial management, appeals, reimbursement methodologies, and accounts receivable follow‑up.

Benefits

At Center for Bone & Joint Surgery, we are dedicated to taking care of our team members so they can focus on delivering exceptional care and service. Our comprehensive benefits package includes:

• Competitive Health & Welfare Benefits available after 30 days of service
• Monthly $43 stipend to apply toward ancillary benefits
• Health Savings Account (HSA) with qualifying HDHP plans and company contributions
• 401(k) plan with company match
• Employee Assistance Program (EAP) available 24/7
• Paid Time Off (PTO)
• Paid Holidays
• No evening or weekend
• Business hours Monday -Friday 8am - 5pm
• And more!

Join Our Team

If you have a strong background in orthopedic surgical collections, denial resolution, coding, and appeals, and are passionate about maximizing reimbursement while ensuring compliance and accuracy, we encourage you to apply and become part of the Center for Bone & Joint Surgery team. Your expertise will play a critical role in supporting our providers, patients, and continued organizational growth.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.