Insurance Follow Up Rep

CommonSpirit Health; Chattanooga (TN); On-site; USD 23,000 - 32,000; Full time

Job summary

CommonSpirit Health in Chattanooga, TN is seeking an Insurance Follow Up Representative to resolve unpaid insurance claims and collect balances from third‑party payers. You will review denials, follow up with insurers, correct billing errors, submit appeals, and negotiate for maximum reimbursement.

The role requires a strong understanding of billing regulations, excellent problem-solving, and clear communication to optimize revenue recovery.

Qualifications

• High School Diploma or GED required at hire.
• Preferred completion of a post-high school program in medical billing or related field and two years revenue cycle or related experience.

Responsibilities

• Follows up with insurance payers to research and resolve unpaid accounts receivable; corrects entries in the practice management system to ensure proper reimbursement.
• Interprets Explanation of Benefits (EOBs) and remittance advice; ensures correct payments are received according to payer requirements.
• Communicates with payers by phone and in writing to explain balance status and provide justified reasoning.
• Resubmits claims with the information required by paper or electronic methods.
• Identifies trends and issues in follow-up and assists in staff training to address them.

Skills

Insurance follow-up

Claims research

Payer communications

Billing regulations

Problem solving

Effective communication

Education

High School Diploma or GED

Job description

Job Summary And Responsibilities

As an Insurance Follow Up Rep, you will resolve unpaid insurance claims and collect outstanding balances from third-party payers.

Every day you will review denials, initiate follow-up with insurers, rectify billing errors, submit appeals, and negotiate for maximum reimbursement.

To be successful, you will understand billing regulations, possess strong problem‑solving skills, and communicate effectively to optimize revenue recovery.

• Follows-up with insurance payers to research and resolve unpaid insurance accounts receivable; makes necessary corrections in the practice management system to ensure appropriate reimbursement is received for all FMG providers.
• Applies a thorough understanding/interpretation of Explanation of Benefits (EOBs) and remittance advices, including when and how to ensure that correct and appropriate payment has been received.
• Communicates effectively over the phone and through written correspondence to explain why a balance is outstanding, denied and/or underpaid using accurate and supported reasoning based on EOBs, reimbursement, and payer specific requirements.
• Resubmits claims with necessary information when requested through paper or electronic methods.
• Anticipates potential areas of concern within the follow‑up function; identify issues/trends and conducts staff training to address and rectify.
• Recognizes when additional assistance is needed to resolve insurance balances and escalates appropriately and timely through defined communication and escalation channels.

Job Requirements

Required

• High School Graduate, upon hire or
• High School GED, upon hire

Preferred

• Other Graduation from a post-high school program in medical billing or other business-related field and Two years of revenue cycle or related work experience that demonstrates attainment of the requisite job knowledge and abilities. , upon hire

Where You'll Work

CommonSpirit Medical Group (Mountain Management Services) is a leading provider of comprehensive office management services and affiliated physicians in Southeast Tennessee and North Georgia. Our award-winning, faith-based organization is dedicated to supporting the delivery of exceptional healthcare in the region. We are proud to be consistently recognized for excellence by organizations like U.S. News & World Report, PINC AI™, CMS, Healthgrades®, Leapfrog, and as one of the Best Places to Work in Tennessee. We are honored to be your trusted ally in health, dedicated to serving our community with compassion and excellence.

Pay Range

$16.42 - $23.19 /hour