Insurance Customer Support Specialist

Motive Partners; United States; On-site; USD 40,000 - 53,000; Full time

Benefits offered by this job

Competitive compensation

Health, Dental Coverages

401K plan with match

Paid Family Leave

Job summary

Insurify is a leading fintech startup based in the United States, seeking dedicated Customer Support specialists to enhance customer experience. Candidates will assess issues and coordinate onboarding documents, ensuring smooth customer interaction through effective problem-solving.

The role requires strong communication skills and an understanding of insurance workflows, with the opportunity to work in a supportive and innovative environment. Benefits include competitive compensation, health coverages, and a 401K plan.

Qualifications

• Experience in Customer Support via phone, email, and chat.
• Must be located in one of the specified states.

Responsibilities

• Expertly assess customer issues including coverage challenges.
• Coordinate onboarding documents for sale finalization.
• Navigate complex insurance workflows for optimal customer outcomes.
• Deliver accurate proof of insurance paperwork when needed.
• Develop new processes for customer onboarding and retention.
• Resolve complaints from carriers and customers.
• Initiate customer follow-ups to ensure timely service.

Skills

Customer Support

Communication skills

Problem-solving

Organization

Bilingual

Education

Licensed in Property & Casualty Insurance

Job description

Insurify is a leading fintech startup based in the United States, seeking dedicated Customer Support specialists to enhance customer experience. Candidates will assess issues and coordinate onboarding documents, ensuring smooth customer interaction through effective problem-solving.

The role requires strong communication skills and an understanding of insurance workflows, with the opportunity to work in a supportive and innovative environment. Benefits include competitive compensation, health coverages, and a 401K plan.