Insurance Customer Support Associate – TTEC Community Partners

TTEC; United States; Remote; USD 18,000 - 26,000; Full time

Job summary

TTEC Community Partners is seeking an Insurance Customer Support Associate to work remotely in the United States. You will educate, support, and update external brokers through the healthcare insurance lifecycle, ensuring smooth communication and issue resolution.

You’ll work with brokers to establish rapport, address complex inquiries, and provide high-quality concierge-style support, with base pay starting at $16 per hour plus performance bonuses and a benefits package.

Qualifications

• 1 year or more of customer service experience.
• High school diploma or equivalent.
• Recognize and solve mid-to-high level service issues.
• Computer experience.
• High speed internet (> 15 Mbps).
• USB wired headset recommended; Bluetooth headsets may not be supported.
• Smartphone or device that runs iOS or Android for daily login.

Responsibilities

• Identify and rectify broker/group/member issues across benefits, claims, enrollment, and billing.
• Collaborate with external brokers to build rapport and confidence in our healthcare insurance.
• Provide concierge level broker support as they sell our product in markets.

Skills

Customer service

Problem solving

Computer literacy

High speed internet

Smartphone required

IOS/Android login

Education

High school diploma

Job description

Insurance Customer Support Associate – TTEC Community Partners

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As an Insurance Customer Support Associate working remotely, you’ll be a part of bringing humanity to business. #experienceTTEC

Our TTEC work-from-home team has 40 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI or outside of the United States. Residents of Colorado, Florida, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need.

What You’ll be Doing

As an Insurance Customer Support Associate you’ll work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance. This is a business-savvy individual with strong customer service experience. You will primarily be responsible for educating, supporting, and updating our Brokers throughout the entire lifecycle.

During a Typical Day, You’ll

• Identify and rectify any complicated Broker, Group or Member related issues relating to our insurance benefits, claim processes, enrollment, and billing processes for all lines of business.
• Work directly with external brokers to establish rapport/connection and build confidence in our Healthcare Insurance.
• Provide concierge level support to the brokers, who serve as a key acquisition channel, as they sell our product in our markets.

What You Bring to the Role

• 1 year or more of customer service experience
• High school diploma or equivalent
• Recognize and solve problems of mid-to-high level customer service issues
• Computer experience
• High speed internet (> 15 mbps)
• While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
• Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage starting at $16 per hour plus performance bonus opportunities
• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives.

Visit www.hellottecbenefits.com for more information.

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught — a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You’ll report to Team Lead. You’ll contribute to the success of the customer experience and the overall success of the team.

About TTEC

Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vista points and for you to bring value to the table in your own unique way.

Primary Location

: US-TX-Austin

Job

: _Customer Care Representative