Insurance Customer Service Representative & Claims Administrator

First State Bank; Eagle Grove (IA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Paid time off

Job summary

Town & Country Insurance Agency is seeking an Insurance Customer Service Representative & Claims Administrator to act as the service link between clients and carriers. The role requires a customer-service oriented mindset and will support prospecting and sales activities.

Insurance license is required, with the opportunity to obtain licensure after joining the team. This is a full-time, on-site position with competitive benefits and a five-day work week.

Qualifications

• High school diploma or better required.
• Excellent communication and interpersonal skills.
• Ability to prioritize and adapt in a dynamic environment.

Responsibilities

• Serve as the primary service link between clients and the insurance carriers represented by the agency, delivering quality service.
• Assist the agency with prospecting and sales activities to grow the client base.
• License in insurance preferred; opportunities to obtain licensure after joining the team.

Skills

Integrity

Attention to detail

Communication skills

Adaptability

Active listening

Fast-paced

Customer service

Education

High School or better

Job description

Insurance Customer Service Representative & Claims Administrator

Job Category: Insurance

Requisition Number: INSUR001147

• Posted : October 9, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

COMPANY OVERVIEW

We are a dynamic growing insurance agency that offers competitive compensation and benefits along with tremendous opportunities for personal and professional growth. The team at Town & Country Insurance is professional, friendly and helpful! We are proud to be recognized as a Trusted Choice agency and have grown to become one of the largest insurance providers in Iowa.

The ROLE

The Multi-Line Insurance Customer Service Representative/Claims Administrator is the service link between the insurance agency client and the carriers represented by the agency. A friendly, customer-service oriented personality and a positive, cooperative attitude are paramount. This role will provide current clients and prospects with quality service and assist the agency with prospecting and sales activities.

Insurance license is required, but you will have the opportunity to obtain once you join the team at Town & Country Insurance.

SKILLS

• Highly professional with unquestionable integrity and moral character
• Attention to detail
• Ability to communicate effectively across a diverse organization and client base
• Ability to prioritize, be flexible, respond to change environments
• Strong listener and works well with people
• Ability to work in a fast-paced environment
• Service oriented and self motivated

PERKS OF JOINING TOWN & COUNTRY INSURANCE

• Five day work week
• Competitive pay and benefit package
• Professional and friendly co-workers
• Generous paid time off
• 401(k) matching
• Wellness reimbursement

Explore more reasons to join Town & Country Insurance by visiting our website at www.tcins.com

We look forward to working with you!

First State Bank/Town & Country Insurance Agency is an EO Employer - Vets/Disabled

Job Type: Full-time

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off

Qualifications

Skills

Required

Communication Skills

Expert

Behaviors

Preferred

Team Player

Works well as a member of a group

Education

Preferred

High School or better.

Licenses & Certifications

Required

IOWA

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.