Insurance Customer Service Pro — Flexible Schedule & Growth

Brianbrakefield; McDonough, Northern (GA, KY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Health insurance

Opportunity for advancement

Paid time off

Competitive salary

Flexible schedule

Training & development

Company parties

Job summary

Brian Brakefield - State Farm Agent is hiring a Customer Service Representative in McDonough, GA for a full-time role. You will engage customers via phone, email, and chat, assist with policy inquiries, updates, and claims, and use digital tools to reach a younger audience.

You’ll collaborate with a team to resolve issues and seek ways to improve customer satisfaction. No prior experience required, but a proactive, customer-oriented attitude and willingness to obtain insurance licenses are

Qualifications

• Excellent communication skills, both written and verbal.
• Tech-savvy with familiarity with digital communication tools.
• Customer-oriented mindset with a strong desire to exceed expectations.
• Ability to adapt to a fast-paced, evolving work environment.
• Previous customer service experience is a plus, but not required.

Responsibilities

• Engaging with customers through various channels, including phone, email, and chat.
• Providing friendly and efficient assistance with policy inquiries, updates, and claims.
• Utilizing digital tools and platforms to connect with a younger demographic.
• Collaborating with a dynamic team to ensure timely and effective issue resolution.
• Proactively identifying opportunities to enhance customer satisfaction.

Skills

Excellent communication

Tech-savvy

Customer-oriented

Adaptability

Prior customer service (nice to have)

Education

High school diploma or equivalent

Job description

Brian Brakefield - State Farm Agent is hiring a Customer Service Representative in McDonough, GA for a full-time role. You will engage customers via phone, email, and chat, assist with policy inquiries, updates, and claims, and use digital tools to reach a younger audience.

You’ll collaborate with a team to resolve issues and seek ways to improve customer satisfaction. No prior experience required, but a proactive, customer-oriented attitude and willingness to obtain insurance licenses are