Insurance CSR

Dukes Insurance Agency; Illinois; On-site; USD 21,000 - 26,000; Full time

Job summary

Dukes Insurance Agency is seeking a Customer Service Representative Assistant to support our Account Managers. You will work with certificates, endorsements, and policies while learning the company’s insurance products.

The role emphasizes friendly, professional communication, efficient work, and attention to detail. Paid training, yearly reviews, and growth opportunities are offered within the company.

Qualifications

• High school diploma or GED.
• Previous customer service experience preferred.
• Willingness to learn insurance products and policy schedules.
• Friendly and professional demeanor.
• Excellent communication and interpersonal skills.
• Basic computer skills.
• High-level typing skills.
• Knowledge of telephone and call forwarding systems.

Responsibilities

• Work very closely with Account Managers and Owner, providing support as needed with Certificates, Endorsements, and Policies
• Learning and understanding company insurance products.
• Accessing customer accounts and policy schedules.
• Reviewing Policies for Typos, etc. before sending out to customers
• Answering calls
• Filing

Skills

Customer service experience

Communication skills

Typing skills

Basic computer skills

Telephone systems knowledge

Professional demeanor

Education

High school diploma or GED

Job description

Job Description

We are looking for a Customer Service Representative Assistant to provide support to our Account Managers. We are looking for people with a friendly and professional demeanor, good communication skills, and efficiency with their work quality. Paid Training, Yearly Reviews and Room for Growth Opportunities within Company.

Service Responsibilities:

• Working very closely with Account Managers and Owner, providing support as needed with Certificates, Endorsements, and Policies


• Learning and understanding company insurance products.


• Accessing customer accounts and policy schedules.


• Reviewing Policies for Typos, etc. before sending out to customers


• Answering calls


• Filing

Service Representative Requirements:

• High school diploma or GED.


• Previous experience working as a customer service representative, preferred.


• Willingness to learn knowledge of insurance products and policy schedules & forms.


• Friendly and professional demeanor.


• Excellent communication and interpersonal skills.


• Basic computer skills


• High-level typing skills.


• Knowledge of telephone and call forwarding systems.

Company Description

Commercial Insurance Brokerage