Insurance Consultant / Health & Benefits

AD; Louisville (KY); Hybrid; USD 26,000 - 48,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Matched Retirement Savings

Wellness Program

Short-and Long-Term Disability

Charitable Contribution Match

Job summary

ADP in Louisville, Kentucky is seeking an Insurance Consultant to join as a frontline client-support professional in a hybrid role (office 3 days, home 2 days). You will help clients with health benefits questions, provide guidance on coverage, and train users on ADP technology.

The role emphasizes handling diverse client questions, maintaining ADP's service standards, and collaborating with teams to ensure client satisfaction. Strong communication and professionalism are essential.

Qualifications

• At least two years of experience in the insurance industry.
• Willing to obtain Health & Benefits producer license within 30 days of employment.
• A college degree is great but not required. What's more important is having the skills to do the job.
• Military Experience valued and considered.

Responsibilities

• Client Support. You will provide customer support via phone and digital channels, including but not limited to answering client questions and concerns related to business coverage, rates, and working closely with clients and carriers to endorse coverage dependent on business needs or changes.
• Investigate. You will investigate, research, analyze, and resolve complex client issues and advise clients based on ADP and insurance product knowledge.
• Learn. You will continually upgrade your knowledge on the insurance industry and ADP products inclusive of payroll.
• Consult. You'll identify and provide recommendations on additional lines of coverage and agency-managed benefits administration tools.

Skills

Insurance knowledge

Customer service

Communication skills

Problem solving

Job description

ADP is hiring an Insurance Consultant. This position is hybrid, working in the office 3 days a week and from home 2 days a week.

• Are you ready to join a company offering career advancement opportunities throughout your career journey?
• Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

Well, this may be the role for you. Ready to make your mark?

In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.

The nature of what you do every day will not change -- your #1 goal is to help clients. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!

To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

Ready to #MakeYourMark?

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos

What you can expect on a typical day:

• Client Support. You will provide customer support via phone and digital channels, including but not limited to answering client questions and concerns related to business coverage, rates, and working closely with clients and carriers to endorse coverage dependent on business needs or changes. This includes fielding questions related to ADP's Health & Benefit product, its value proposition, and have a working knowledge of Benefits Administration.
• Investigate. You will investigate, research, analyze, and resolve complex client issues and advise clients based on ADP and insurance product knowledge.
• Learn. You will continually upgrade your knowledge on the insurance industry and ADP products inclusive of payroll.
• Consult. You'll identify and provide recommendations on additional lines of coverage and agency-managed benefits administration tools. You will do this by developing and maintaining effective written and verbal communication to ensure satisfaction and world class service.

TO SUCCEED IN THIS ROLE: Requirements

• At least two years of experience in the insurance industry.
• Must be willing to obtain a Health & Benefits producers license within 30 days of employment. ADP will assist with this.
• A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
  • Experience noted above, OR
  • Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact on the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What are you waiting for?

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits:

• Medical
• Dental
• Vision
• Life Insurance
• Matched Retirement Savings
• Wellness Program
• Short-and Long-Term Disability
• Charitable Contribution Match

  The compensation for this role is USD $18.56 - USD $34.66 / Hour*

  *Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws.

  A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

  Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

  Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.