Insurance Consultant

ADP; El Paso (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Best-in-class benefits

Company-paid volunteer time

Job summary

ADP in El Paso, TX is seeking an Insurance Consultant to be the front line for client support, solving challenges, answering questions, training users on ADP technology, and safeguarding client satisfaction.

You will rely on clear communication to build rapport with clients, handling inquiries over the phone and in writing, while maintaining high satisfaction scores. Expect a collaborative culture focused on learning and growth.

Qualifications

• At least two years of experience in the insurance industry.
• Must have the appropriate Property - Casualty producers license within 30 days of employment.

Responsibilities

• Provide client support via phone and digital channels.
• Investigate, research, analyze, and resolve complex client issues.
• Continually upgrade knowledge on the insurance industry and ADP products.
• Identify and provide recommendations on additional lines of coverage and admin tools.

Skills

Client support

Communication

Insurance knowledge

Question resolution

Job description

ADP is hiring an Insurance Consultant.

• Are you ready to join a company offering career advancement opportunities throughout your career journey?

• Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?

• Are you looking for an inclusive environment with a culture of collaboration and belonging?

Well, this may be the role for you. Ready to make your mark?

In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.

The nature of what you do every day will not change -- your #1 goal is to help clients. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!

To thrive in this role, you have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

What you'll do: Responsibilities

What you can expect on a typical day:

• Client Support. You will provide customer support via phone and digital channels, including but not limited to answering client questions and concerns related to business coverage, rates, and working closely with clients and carriers to endorse coverage dependent on business needs or changes. This includes fielding questions related to ADP's Pay-By-Pay product, its value proposition, and have a working knowledge of the audit and dispute process.

• Investigate. You will investigate, research, analyze, and resolve complex client issues and advise clients based on ADP and insurance product knowledge.

• Learn. You will continually upgrade your knowledge on the insurance industry and ADP products inclusive of payroll.

• Consult. You'll identify and provide recommendations on additional lines of coverage and agency-managed benefits administration tools. You will do this by developing and maintaining effective written and verbal communication to ensure satisfaction and world class service.

TO SUCCEED IN THIS ROLE: Requirements

• At least two years of experience in the insurance industry
• Must have the appropriate Property - Casualty producers license within 30 days of employment. ADP will support successful candidates in the testing process.

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above, OR
• Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.

Bonus points for these: Preferred Qualifications

• Property - Casualty (general lines, producer) Insurance License if not properly licensed, must obtain within 30 days as a condition of employment.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition (https://www.adp.com/about-adp/awards-and-recognition.aspx) .

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos