Insurance Client Services Manager – Growth & Training

Jpinsuresme; Texas; On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

401K with company match

Base salary plus commissions

Health benefits

Job summary

State Farm in New Caney, TX is seeking a Customer Service Manager to join the James Pearson - State Farm Agent Team. You will build exceptional client experiences, handle inquiries about insurance options, and coordinate with agency teammates to support the community.

The role emphasizes customer-focused service, a pathway to internal growth, and a structured 90-day training plan. Candidates with prior State Farm experience and a sales-minded approach are encouraged to apply.

Qualifications

• Dedicated to customer service.
• Prior insurance / managerial experience.
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Skills

Customer service

Insurance knowledge

Managerial experience

Communication skills

Proactive problem-solving

State Farm experience

Job description

State Farm in New Caney, TX is seeking a Customer Service Manager to join the James Pearson - State Farm Agent Team. You will build exceptional client experiences, handle inquiries about insurance options, and coordinate with agency teammates to support the community.

The role emphasizes customer-focused service, a pathway to internal growth, and a structured 90-day training plan. Candidates with prior State Farm experience and a sales-minded approach are encouraged to apply.