Insurance Client Service Specialist

EPIC Insurance Brokers & Consultants; Amarillo (TX); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Paid time off

Tuition reimbursement

Mentorship program

401(k) matching

Wellness programs

Job summary

EPIC Insurance Brokers & Consultants is seeking a detail-oriented Customer Service Specialist for the Risk Consulting team in Amarillo, TX. This entry-level role focuses on intake, processing and review of injury reports and medical bills, delivering top-notch client support with accurate written and verbal communication.

The role requires attention to detail, the ability to work with insurance carriers and vendors, and a readiness to learn in a fast-paced environment.

Qualifications

• Minimum 2 years in a fast-paced administrative role.
• Experience with Workers’ Compensation claims or billing is preferred but not required.
• Excellent organizational, interpersonal and communication skills.
• Good problem-solving and critical thinking abilities.
• Ability to work in a fast-paced environment and meet deadlines.
• Discretion and data security for customer information.

Responsibilities

• Receive, set up and track injury reports in the internal claim system.
• Review medical bills for accuracy and process them for review or negotiation.
• Communicate with clients via email and phone regarding claims, bills and reimbursements.
• Coordinate with insurance carriers, third-party administrators and medical providers.
• Process incoming mail into the internal system.
• Handle Medicare eligibility data related to injured workers.
• Participate in occasional telephonic claim review calls with team members and clients.

Skills

Administrative skills

Communication

Phone communication

Workers' comp billing

Learnability

Microsoft Office

Tools

Microsoft Office

Job description

Come join our team! There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen. Headquartered in New York and founded in 2007, our company has over 4,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees. Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!

JOB OVERVIEW

Fairly Group, a division of EPIC Insurance Brokers, specializing in risk management and insuring clients in the sports and entertainment industries. We are seeking a detail-focused individual with prior experience handling transactional documents to join our Risk Consulting team as a Customer Service Specialist . This entry-level role will be part of an internal team responsible for intake, processing and review of injury reports and medical bills on behalf of our clients. This is a key role within our team that requires high attention to detail, accuracy, sense of urgency, and reliable communication skills. This role provides top-notch client support as well as day-to-day support of the team.

LOCATION

Amarillo, TX, in office 5 days a week

WHAT WE ARE LOOKING FOR

• Strong administrative skills and high attention to detail/accuracy.
• Candidates with strong, professional communication skills - both written and verbal.
• Ideal candidates can successfully pivot between providing detailed and accurate written communication, as well as picking up the phone and having a detailed verbal conversation.
• Candidates who adapt well to priority changes, deadlines, and consistently are quick to respond to/or acknowledge communications (both from internal and external sources).
• Curiosity and eagerness to learn.
• Knowledge of workers’ compensation’s billing and reimbursement is helpful to have but not required.
• The team can teach the important aspects of the industry, but ideal candidates will love learning, be a self-starter and enjoy variety in their work.
• Positive and outgoing disposition, eager to work as a team but also functions well working independently.

WHAT YOU’LL DO

• Receive, set up and track injury reports in internal Claim System.
• Review medical bills for accuracy and process them efficiently for bill review or negotiation.
• Effective and timely communication with all clients – via email and telephone regarding questions about claims submissions, bill status, reimbursement amounts and general inquiries.
• Work and interface with insurance carrier and third-party administrator claims adjusters as well as other ancillary vendors and medical providers as related to medical billing.
• Receive and process physical mail into internal system.
• Submit and receive data related to injured worker Medicare eligibility.
• Participate in occasional telephonic claim review calls with team members and clients.

WHAT YOU WILL BRING

• Minimum of 2 years of professional experience working in a fast-paced, administrative role.
• Experience working with Worker’s’ Compensation claims or billing is highly preferred but not required.
• Excellent organizational, interpersonal and communication skills.
• Good problem-solving skills and critical thinking skills.
• Ability to work in a fast-paced environment and deliver results to meet timelines.
• Ability to be discreet and maintain the security of customer information.
• Proficient in Microsoft Office Suite, in particular Outlook, Excel, Word and PowerPoint.

COMPENSATION

Compensation will be determined based on factors such as experience, skills, training, certifications, education, internal equity, and market data. This role may also be eligible for bonuses and a comprehensive benefits package.

WHY EPIC

• Generous Paid Time off Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
• Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
• Generous employee referral bonus program of $1,500 per hired referral
• Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
• Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
• Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
• Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
• Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
• 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
• EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
• We’re in the top 10 of property/casualty agencies according to "Insurance Journal"

EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.

California Applicants - View your privacy rights at: https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf

Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

To learn more about EPIC, visit our Careers Page: https://www.epicbrokers.com/about/epic-careers/.