Insurance Claims Associate

IAT Insurance Group; United States; Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Hybrid work environment

PTO & holidays

401(k) company match

Educational assistance program

Mentorship program

Training and development opportunities

Job summary

IAT Insurance Group is hiring entry-level Claims Associates for its Raleigh, North Carolina office. The program features a structured rotational training path across Auto, Property, and Compliance claims, with licensing and technical training to prepare for a long-term career in Claims.

Participants gain hands-on experience through shadowing, classroom instruction, and real-world claim exposure, with a clear pathway to permanent roles aligned with interests and business needs.

Qualifications

• Requires an Associate’s degree with 2 years of relevant experience (May 2027 graduates considered).
• Bachelor’s degree preferred (May 2027 graduates considered).
• Willingness to travel may be required.
• Excellent written and verbal communication, problem-solving and analytical abilities.

Responsibilities

• Participate in a comprehensive rotational training program across multiple claims functions.
• Assist in investigation, evaluation, and resolution of claims under guidance.
• Review claim documents, reports, photos, estimates and supporting materials.
• Communicate professionally with policyholders, agents, vendors, and internal partners.
• Document claim activity in claims management systems and maintain files.
• Complete projects and capstone activities to reinforce learning and professional growth.

Skills

Communication skills

Problem solving

Time management

Leadership

Analytical skills

Education

Associate’s degree + 2 years experience

Bachelor’s degree preferred

Tools

Claims management software

Job description

The Claims department at IAT Insurance Group has entry-level openings for Claims Associates located in our Raleigh, North Carolina office starting June 1, 2027. Please note that IAT works on a hybrid schedule, working from the office Monday through Wednesday with the option of working remotely Thursday and Friday.

The Claims Associate participates in a structured rotational training program designed to develop foundational claims handling knowledge and prepare participants for a long‑term career within Claims. Through hands‑on training, job shadowing, classroom instruction, and real‑world claim exposure, Claims Associates gain experience across multiple claims disciplines, including Auto, Property, and Compliance. Upon successful completion of the program, Claims Associates transition into a permanent Claims role that aligns with their interests and strengths as well as IAT’s business needs.

As a Claims Associate, you’ll make an impact by:

• Participating in a comprehensive rotational training program across multiple Claims functions.
• Learning and applying fundamental insurance principles, policy coverage concepts, and claims handling procedures.
• Assisting in the investigation, evaluation, and resolution of claims under the guidance of experienced claims professionals.
• Developing an understanding of Auto, Property, and Compliance claim operations.
• Completing required licensing, compliance, and technical training programs.
• Participating in job shadowing sessions, workflow demonstrations, hands‑on claim handling and other developmental exercises.
• Reviewing claim documents, reports, photographs, estimates, and supporting materials.
• Communicating professionally with policyholders, agents, vendors, and internal business partners.
• Utilizing claims management systems and technology tools to document claim activity and support claim processing.
• Maintaining accurate and timely claim file documentation.
• Completing assigned projects, presentations, and capstone activities designed to reinforce learning and professional growth.
• Demonstrating strong customer service, problem‑solving, and time‑management skills.
• Adhering to company policies, regulatory requirements, and fair claims handling practices.
• Partnering with leadership and mentors throughout the program to identify career interests and determine the best long‑term placement within the Claims organization.
• Performs other duties as assigned.

We’re ready to onboard a candidate with:

• An Associate’s degree with 2 years of relevant applicable experience (May 2027 graduates will also be considered).
• A Bachelor’s degree preferred (May 2027 graduates will also be considered).
• The desire and ability to travel.
• Excellent oral and written communication, problem solving and analytical skills as well as demonstrated leadership, professionalism, organization and time management.
• Must be authorized to work in the United States without visa sponsorship by employer, now or in the future.

* Current IAT employees must have been in their role for at least six months and must have a satisfactory performance and attendance record to be eligible for the program.

IAT Insurance Group is the largest private, family‑owned property and casualty insurer in the U.S. Insurance Answers Together® is how we define IAT, in letter and in spirit. We work together to provide solutions for people and businesses. We collaborate internally and with our partners to provide the best possible insurance and surety options for our customers.

At IAT, we’re committed to driving and building an open and supportive culture for all. Our employees propel IAT forward – driving innovation, stable partnerships and growth. That’s why we continue to build an engaging workplace culture to attract and retain the best talent.

We offer comprehensive benefits (Full Time Employees Eligible):

• 26 PTO Days (Entry Level) + 12 Company Holidays = 38 Paid Days Off
• 7% 401(k) Company Match and additional Profit Sharing
• Hybrid work environment
• Numerous training and development opportunities to assist you in furthering your career
• Healthcare and Wellness Programs
• Opportunity to earn performance‑based bonuses
• College Loan Assistance Support Plan
• Educational Assistance Program
• Mentorship Program
• Dress for Your Day Policy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We maintain a drug‑free workplace and participate in E‑Verify.