Insurance Call Center Pro — Calm, Fast-Paced Service

DXC Technology; Nashville (TN); Hybrid; USD 36,000 - 48,000; Full time

Job summary

DXC Technology is seeking a customer service professional to join our team in Nashville. You will handle inbound calls, assist with policy information, and ensure accurate documentation across multiple systems to maintain high service levels.

The role emphasizes de-escalation, clear communication, and the ability to work in a fast-paced, metrics-driven environment with hybrid in-person collaboration and flexible scheduling.

Qualifications

• High school diploma or equivalent required.
• 2+ years in customer service or call center roles.
• Strong verbal and written communication with de-escalation abilities.

Responsibilities

• Handle inbound calls and provide timely, accurate responses to inquiries.
• Assist with account servicing, including policy information and transactions.
• Research and resolve issues with follow-up and high-quality service.
• Document customer interactions, transactions, and outcomes in internal systems.
• Process requests in compliance with company policies.
• Navigate multiple systems to deliver complete and accurate responses.
• Meet or exceed SLAs, quality standards, and performance metrics.
• Escalate complex or sensitive issues to appropriate teams as needed.
• Support operational initiatives and identify process improvements.

Skills

Customer service

Call center experience

Communication

De-escalation

Attention to detail

Multitasking

Systems navigation

Education

High school diploma or equivalent

Tools

CRM systems

Call center technologies

Job description

DXC Technology is seeking a customer service professional to join our team in Nashville. You will handle inbound calls, assist with policy information, and ensure accurate documentation across multiple systems to maintain high service levels.

The role emphasizes de-escalation, clear communication, and the ability to work in a fast-paced, metrics-driven environment with hybrid in-person collaboration and flexible scheduling.