Insurance Authorization Representative

Aurora Health Care; Green Bay (WI); On-site; USD 28,103 - 42,154; Part time

Job summary

A healthcare organization is seeking a part-time Insurance Authorization Representative to handle insurance authorizations and educate patients. The ideal candidate will have a high school diploma and one year of relevant customer service experience. Key responsibilities include communicating with insurance companies, maintaining records, and educating patients on insurance processes. Strong analytical and communication skills are essential. The role provides exposure to a medical office environment and requires a good command of basic medical terminology.

Qualifications

• 1 year of experience in customer service with patient accounts.
• Experience with third-party payer plans and medical clinic processes.

Responsibilities

• Ensures accurate completion of insurance information.
• Contacts insurance carriers for benefit coverage and authorizations.
• Educates patients and staff on referral and authorization requirements.
• Maintains knowledge of Medicare, Medicaid, and third-party payer requirements.

Skills

Knowledge of third-party payers

Analytical skills

Communication skills

Intermediate computer skills

Organizational skills

Education

High School Graduate

Tools

Microsoft Office (Excel, Word)

Electronic medical records systems

Job description

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Base pay range

$20.40/hr - $30.60/hr

Major Responsibilities

• Ensures information obtained is complete and accurate, applying acquired knowledge of Medicare, Medicaid, and third party payer requirements/on-line eligibility systems.
• Contacts insurance carriers to obtain benefit coverage, policy limitations, authorization/notification, and pre-certifications for patients. Follows up with physician offices, financial counselors, patients and third-party payers to complete the pre-certification process.
• Collaborates with internal departments to provide account status updates, coordinate the resolution of issues, and appeal denied authorizations.
• Educates patients, staff and providers regarding referral and authorization requirements, payer coverage, eligibility guidelines, documentation requirements, and insurance related changes or trends.
• Ensures all services have prior authorizations and updates patients on their preauthorization status. Coordinates peer to peer review if required by insurance.
• Notifies patient accounts staff/patients of insurance coverage lapses, and self-pay patient status. May notify ordering providers if authorization/certification is denied.
• May coordinate scheduling of patient appointments, diagnostic and/or specialty appointments, tests and/or procedures.
• Maintains files for referral and insurance information, and enters referrals into the system.
• Maintains knowledge of and reference materials of the following: Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring pre-authorization and a list of current accepted insurance plans.

Licensure, Registration, And/or Certification Required

• None Required.

Education Required

• High School Graduate.

Experience Required

• Typically requires 1 year of experience in providing customer service that includes experiences in patient accounts, third‑party payer plans, accounts receivable/collection processes, and medical clinic processes and workflow.

Knowledge, Skills & Abilities Required

• Knowledge of third‑party payers and pre‑authorization requirements.
• Understanding of basic human anatomy, medical terminology and procedures for application in the patient referral / pre‑certification / authorization processes.
• Intermediate computer skills including use of Microsoft Office (Excel and Word), electronic mail, physician practice management, and electronic medical records systems.
• Strong analytical, prioritization and organizational skills.
• Ability to work independently with minimal supervision and to manage multiple priorities.
• Exceptional communication and interpersonal skills with a high degree of diplomacy and tact. Ability to effectively communicate with a variety of people under stressful circumstances.

Physical Requirements And Working Conditions

• Exposed to a normal medical office environment.
• Sits the majority of the workday.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Seniority level

Not Applicable

Employment type

Part‑time

Job function

Other

Industries

Hospitals and Health Care

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