Insurance Agent

SchoolsFirst Federal Credit Union; Santa Ana (CA); On-site; USD 50,000 - 75,000; Full time

Job summary

SchoolsFirst Federal Credit Union in Santa Ana, CA is seeking an Insurance Agent to provide members with information on personal lines insurance products and to secure and manage policies.

You will analyze members' needs, prepare quotes, coordinate with carriers, and handle endorsements while maintaining regulatory compliance and delivering excellent service across channels.

Qualifications

• High School Diploma or GED required.
• Bachelor's Degree in a related field or equivalent years of experience required.
• 3-5 years of prior relevant experience required.

Responsibilities

• Provides excellent service to Members seeking information on insurance products offered through SchoolsFirst Insurance Services.
• Prepares quotes for Members and determines best options available.
• Works directly with insurance carriers as a Member advocate and coordinates with them to secure policies.
• Handles day-to-day administrative functions including Member service follow up.

Skills

Customer service

Communication

Sales

Problem solving

Education

High School Diploma or GED

Bachelor's Degree in related field or equivalent

Job description

We’re always looking for diverse, talented, service-oriented people to join our exceptional team.

Insurance Agent

Scheduled Weekly Hours

40

What You’ll Be Doing

Provides excellent service to Members seeking information on insurance products offered through SchoolsFirst Insurance Services. Responsible for securing new policies providing the most favorable coverage, cost, and terms for Property and Casualty insurance products for our Members. Maintaining and updating policies in relation to securing new policies.

• Serves prospective Members, through various service channels, including, but not limited to phone, in-person, or digitally, to discuss each Member’s personal lines insurance needs and financial information.
• Analyzes information collected from current and prospective Members and compare and evaluate possible insurance products to develop individualized advice and strategies for each Member based upon each Member’s insurance and financial status, risk tolerance, and objectives to ensure Member’s needs are adequately protected. This includes explaining and discussing with Members the advantages and disadvantages of various insurance products.
• Provides individualized advice and recommendations to Members on the purchase of insurance products while ensuring consistent, accurate, timely, and pertinent communication.
• Prepares quotes for Members and determines best options available.
• Works directly with insurance carriers as a Member advocate, which may involve premium cost discussions as well as getting the carrier to agree to write the policy, despite various risks which may be present.
• Processes changes/endorsements which include, but not limited to, address changes, addition and deletion of vehicles and drivers, mortgage changes, coverage changes in relation to securing new policies. Responsible for following up with carriers to make sure changes/endorsements are processed timely and accurately.
• Addresses insurance company memos such as requests for exclusion forms, employment information, undeliverable mail, inquiries of potential household Members.
• Responsible for submitting complete and accurate applications to underwriting or to process endorsements, which includes: Ordering and reviewing reports including Motor Vehicle Report (MVR), Comprehensive Loss Underwriting Exchange (CLUE), Riskmeter, Earthquake and Flood zones to determine which company to write policy with; Process replacement cost calculation; Explain process and complete application and payment options. Bind coverage; Issue evidence of property insurance to escrow and invoice for insurance premium; Issue SR fillings; Quote, process and submit endorsements.
• Handles day-to-day administrative functions including Member service follow up.
• Provides consultative services to Members regarding Credit Union products and services by assessing the Member's needs, addressing their concerns and gaining agreement.
• Responsible for maintaining knowledge of underwriting and rating procedures for all types of personal lines policies. Ensures comprehensive underwriting guidelines are met on products and services offered through Insurance Services. Updates the team and frontline on relevant changes to insurance products.
• Works closely with Members to provide solutions for their ongoing insurance needs, which may include processing policy changes and responding to Member inquiries regarding existing insurance accounts in relation to securing new policies.

Additional Job Functions

• Performs other duties as assigned
• Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions.

Qualifications

• High School Diploma or GED required
• Bachelor's Degree in a related field or equivalent years of experience required
• 3-5 years of prior relevant experience required
• Personal Lines Insurance License or Property & Casualty Insurance License required

Knowledge, Skills, And Abilities

• Well-versed in all areas of personal insurance including auto, homeowners and related property coverages, personal umbrella liability, and other personal-lines insurance

SchoolsFirst FCU is committed to Diverse, Equitable, and Inclusive Hiring

At SchoolsFirst FCU we are dedicated to building and growing a diverse, inclusive, and authentic Dream Team, so if you’re excited about a position or wanting to make a career change but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. Many skills are transferrable and you may be just the right candidate for the position, or for other roles we are working on.

SchoolsFirst Federal Credit Union is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. SchoolsFirst FCU is an equal opportunity employer and prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibits discrimination against all individuals based on their race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, political affiliation, or genetic information.

This organization participates in E-Verify.