Insurance Agency Customer Service Representative

InsureOnline.com; Northern (KY); Hybrid; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical and Dental

Telemedicine Benefit

Vision Reimbursement

401k Match

Paid Time Off

Paid Holidays

Tuition Reimbursement

Wellness Program

Life Insurance

AD&D

Short-term Disability

Long-term Disability

Job summary

InsureOnline.com seeks a Customer Service Agent to join a team representing over 50 carriers and handling payments, inspections, and quotes with strong service standards.

The role emphasizes knowledge of P&C insurance, bilingual potential, and adherence to cash handling and cross-selling practices, within a full-time setting.

Qualifications

• Must hold and maintain a relevant P&C Insurance License.
• Prior Insurance Customer Service experience.
• Demonstrated knowledge of the Property and Casualty insurance industry.
• Strong written and oral communication skills.
• High school degree or its equivalency.
• Bilingual abilities are a plus.

Responsibilities

• Handle customer service duties, including taking payments and inspections.
• Provide excellent customer service.
• Mail quote letters promptly to clients.
• Follow proper cash handling processes.
• Know and use all company systems and programs.
• Cross-sell to existing clients when appropriate.
• Complete follow-up procedures for cross-selling new customers.
• Continue learning product and underwriting details of various carriers.
• Assist with other organizational projects as needed.
• Contact canceled clients for reinstatement.
• Take on other duties as assigned by management.

Skills

P&C License

Customer Service

Insurance Knowledge

Communication Skills

High School Diploma

Bilingual

Education

High School Diploma

Job description

Insureonline.com is seeking a Customer Service Agent to join our dynamic team. We represent over 50 insurance companies, ranging from the largest and most recognizable carriers to the most reliable regional carriers, enabling us to write any risk with a quality product.

DUTIES & RESPONSIBILITIES:

• Handle customer service duties, including taking payments, and handling inspections
• Provide excellent customer service
• Mail quote letters to all in a timely manner
• Follow proper cash handling processes
• Knowledge of all systems and programs the company utilizes
• Cross-sell existing clients when appropriate
• Complete follow-up procedures for cross-selling new customers.
• Continue to learn product and underwriting detail of various carriers for additional sales opportunities and for professional development
• Assistance with other organizational projects when needed
• Contact canceled clients for reinstatement
• Other duties assigned at management discretion

QUALIFICATIONS REQUIRED:

• Must have and maintain a relevant P&C Insurance License
• Prior Insurance Customer Service
• Demonstrative knowledge of the Property and Casualty insurance industry
• Solid written and oral communication skills
• High school degree or its equivalency
• Bilingual a plus

Insure Online provides a competitive benefits package to all full-time employees. Following are some of the perks Insure Online employees receive:

• Medical and Dental
• Telemedicine Benefit
• Vision Reimbursement
• 401k with a generous company match
• Paid Time Off
• Paid Holidays
• Tuition Reimbursement
• Wellness Program
• Life and AD&D
• Short-term and Long-Term Disability

Estimated Compensation Range: $17/hr.-$20/hr.*

*Published ranges are estimates. Offered compensation will be based on experience, skills, education, certifications, and geographic location.