Insurance Account Manager

Aiainsures; Central City (NE); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive benefits package

Paid time off

Job summary

Adams Insurance Advisors in Central City, Nebraska, is seeking a qualified full-time Account Manager dedicated to providing exceptional customer service. The ideal candidate will identify customer needs, maintain client files, and handle policy changes and claims efficiently. A detail-oriented individual with the ability to work both independently and as part of a team is essential. The role offers a competitive benefits package, including paid time off, aiming to foster a strong and meaningful relationship with clients.

Qualifications

• Qualified, detail-oriented individual.
• Highly skilled at customer service, in-person and over the phone.
• Ability to work closely with a team as well as independently.

Responsibilities

• Identify existing customer needs and recommend solutions.
• Maintain client files and process documentation.
• Communicate directly with customers regarding policy changes.
• Prepare agency invoices and take payments.
• Assist customers throughout the claim process.

Job description

Adams Insurance Advisors is a 5th generation family-owned independent agency serving Nebraska and Colorado. Our mission is to serve our clients with honesty, dedication, and meaningful relationships. We offer a competitive and comprehensive benefit package, including paid time off.

We're looking for a full time qualified, detail oriented, driven account manager to add to our Adams Insurance Advisors team. Highly skilled at customer service, both in person and over the telephone, is necessary for success in this position. Additionally, having the ability to work closely with a team as well as independently is a must.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Identify existing customer needs and make appropriate recommendations. Handles telephone calls with professionalism and follows-up on any action needed related to each transaction.
• Works with marketer on new policies to input information into Epic once policy has been issued and coordinates with production staff on delivery of policy to insured.
• Maintains client files within the agency's automation system to ensure proper documentation by processing all endorsement changes, binders, certificates of insurance, documentation, activities, etc., according to agency procedures, and within agency timelines.
• Corresponds with insured via telephone, email or other desired methods.
• Communicates directly with customers regarding changes that need to be made to coverage and handles endorsing policies with the carrier. Once the change has been made at the carrier, deliver to insured via the customer's desired distribution method.
• Maintain control of binders, certificates of insurance, audits and aged receivables in accordance with agency guidelines.
• Prepares agency invoices and takes payments according to the agency's collection policy.
• Prepares remarketing documents and coordinates with marketer on remarketed and renewal accounts.
• Handles taking claim information from customers and prepares proper documents to file the claim with the appropriate carrier.
• Assists customers with claim questions through the entire claim process.