Institutional Support Representative I

Fifth Third Bank; Cincinnati (OH); On-site; USD 55,000 - 85,000; Full time

Job summary

Fifth Third Bank in Cincinnati, OH is seeking an Institutional Support Representative I to assist Capital Markets teams with onboarding, settlement, and trade processing in a fast-paced environment. Under supervision, you will handle client account maintenance, regulatory checks, and reporting while coordinating with Middle Office, Compliance, IT, and trading desks to ensure accurate, timely service for sophisticated clients.

Location: Cincinnati, Ohio.

Qualifications

• Undergraduate degree or equivalent experience required.
• SIE, Series 7 and 63/66 preferred.
• 2+ years of experience in a financial operations role preferred.
• Knowledge of fixed income, equity, and mutual fund trading.

Responsibilities

• Serves as front line support between management and other lines of business, including but not limited to Middle Office, Compliance, IT, Trading, Accounting; Fifth Third Securities’ Broker Dealer, National Financial Services/Pershing, and other third-party vendors.
• Processes, reviews, and monitors high dollar asset and money movements entered by, or on behalf of, the line of business to ensure accurate and timely completion.
• Manages the collateral process for institutional brokerage ensuring paperwork is properly coded on file and obtaining/archiving proper release approval.
• Accurately codes new brokerage account client relationship profiles for books and recordkeeping purposes and opens new accounts as needed.
• Performs client CIP checks pertaining to Beneficial Ownership rules as needed and inputs documentation into systems.
• Handles account maintenance and intermediary communications with clearing providers.
• Produces daily reports and monitors account activities for potential concerns related to trade settlement and risk exposure.

Skills

SIE

Series 7/63/66

Brokerage ops

Fixed income trading

Education

Undergraduate degree

Tools

Excel

Trading systems

Job description

Institutional Support Representative I### Institutional Support Representative IApply: Cincinnati, OH: Full time: Posted Today: End Date: November 25, 2026 (14 days left to apply): R74898**Make banking a Fifth Third better** We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.**GENERAL FUNCTION****:**This role covers a broad area of responsibilities within Institutional Brokerage Operations, supporting Capital Markets Fixed Income, Equity, Fifth Third Money Market Navigator Sales & Trading departments. Under minimal to moderate supervision, assists Fifth Third Securities Institutional Brokerage teams, Middle Office, Fixed Income Traders, Equity Traders, and sophisticated clients with all operational aspects of their business; including customer on-boarding, trading, settlement, maintenance, cashiering processes, report monitoring, and projects as required.Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Banks risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.**ESSENTIAL DUTIES AND RESPONSIBILITIES:*** Serves as front line support between management and other lines of business, including but not limited to Middle Office, Compliance, IT, Trading, Accounting; Fifth Third Securities’ Broker Dealer, National Financial Services/Pershing, and other third-party vendors.* Adheres to all pertinent securities laws and regulations, as well as established policies and procedures in an ever-changing regulatory environment.* Processes, reviews, and monitors high dollar asset and money movements entered by, or enters on behalf of, the line of business to ensure accurate and timely completion along with following up with custodian through the point of release.* Manages the collateral process for institutional brokerage ensuring paperwork is properly coded on file and obtaining/archiving proper release approval prior to release of funds.* Accurately codes new brokerage account client relationship profiles for books and recordkeeping purposes and opens new accounts as needed.* Performs client CIP checks pertaining to Beneficial Ownership rules as needed and accurately inputs documentation into both bank (ACE) and NFS systems.* Handles all account maintenance, including acting as an intermediary between the line of business and clearing providers.* Processes high dollar money movements for commercial clients in an accurate and timely manner along with following up with custodian through the point of release.* Establishes, maintains, and audits firm and individual representative brokerage entitlements for institutional and commercial.* Oversees and administers all operational functions within the Capital Markets' Money Market Navigator program.* Produces daily reports and monitors account activities for potential concerns related to trade settlement, margin, potential risk exposure, and clearing firm discrepancies for commercial brokerage.* Assists in compliance-related issues pertaining to fixed income products, as well as internal/external audits.* Performs other duties as assigned.**SUPERVISORY RESPONSBILITIES:**None**MINIMUM KNOWLEDGE & SKILLS REQUIRED:*** Undergraduate degree or equivalent experience required.* Securities Industry Essential (SIE), Series 7 and 63/66 preferred.* 2+ years of experience in a financial operations role preferred.* 2-3 years of experience working with brokerage accounts preferred.* Knowledge of fixed income, equity, and mutual fund trading.* Ability to de-escalate high impact situations using conflict resolution skills.* Ability to work in a stressful time sensitive environment, meet deadlines with high attention to detail and multi-task with minimal to moderate supervision.* Familiar with or having working knowledge of trading systems preferred, including web and mainframe-based systems.* Strong problem solving and critical thinking skills in complex situations.* Strong math and organization skills.* Superior oral and written communication skills.* Proficiency in Word, Excel, and other MS products.Institutional Support Representative IAt Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner. LOCATION -- Cincinnati, Ohio 45227Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.