Institutional Research Analyst

Springfield College; Springfield (MA); On-site; USD 65,000 - 90,000; Full time

Job summary

Springfield College is seeking an Institutional Research Analyst to gather data, prepare reports, analyze statistics, and manage institutional data and technologies supporting research, planning, and evaluation activities.

The role coordinates external data reporting, develops official data sets, and delivers timely analyses and visualizations using Excel and Tableau, collaborating with campus partners to inform strategic decisions.

Qualifications

• Bachelor's degree in a relevant field is required.
• Master's degree is preferred.
• Strong knowledge of quantitative and qualitative research methods and survey design.
• Excellent analytical, data handling, and communication skills.
• Experience with web-based applications and data visualization tools.

Responsibilities

• Gather data, prepare reports, and analyze statistics to support research, planning, and evaluation.
• Coordinate external data reporting; review definitions, prepare data files, and ensure data completeness.
• Produce internal reports and visualizations (Excel, Tableau) for academic and administrative units.
• Organize institutional data from ERP and external sources; maintain census files and metrics.
• Administer surveys (Qualtrics, NSSE, and others) and analyze survey data; troubleshoot issues.
• Provide technical support for Qualtrics, Tableau Cloud, and related tools to campus users.

Skills

Data analytics

Statistics

Research methods

Survey design

Excel

Tableau

Qualtrics

SQL / data queries

Communication

Attention to detail

Education

Bachelor's degree

Master's degree preferred

Tools

Qualtrics

Tableau

IOTA360

Excel

Google Suite

Job description

Under the supervision of the Director of Institutional Research, the Institutional Research Analyst is responsible for gathering data, preparing reports, analyzing data and statistics, and managing institutional data and technologies in support of institutional research, planning, and evaluation activities.

Actual salaries will vary depending on multiple factors, including but not limited to degrees attained, experience, and other considerations permitted by law. Comprehensive compensation details, including any additional benefits, will be communicated upon finalization of the employment offer. Coordinate all aspects of external data reporting by reviewing data definitions and terms, preparing data files for analysis, collecting data from administrative offices, reviewing accuracy of data submissions, ensuring data completeness, entering data, and resolving data error checks. This entails working with external agencies, internal colleagues, and adhering to deadlines. Examples of this reporting include surveys from the Integrated Postsecondary Education Data System (IPEDS) and US News and World Report and completion of the Common Data Set.

Conduct institutional research and produce internal reports for academic and administrative units by coordinating the publication of the annual Fact Book, identifying appropriate data sources, writing and maintaining database queries, analyzing census data, compiling historical trend data, and creating tables, charts, and visualizations with tools such as Excel and Tableau. Respond to ad-hoc data requests professionally and efficiently.

Organize institutional data and information by extracting data from enterprise resource planning (ERP) system, web-based software applications, and external data sources through database queries and data downloads; maintain census files for each academic term; establish cohort files; and update institutional metrics on a regular basis.

Administer suite of institutional surveys (e.g., senior survey, post-graduation survey, National Survey of Student Engagement (NSSE), the Healthy Minds Study Student Survey) by programming surveys into Qualtrics, collaborating with stakeholders on survey design, coordinating with third-parties on survey distribution, troubleshooting technical issues, preparing and analyzing survey data.

Manage institutional technologies for office and campus use by administering users, permissions, and functions for Qualtrics (survey software), Tableau Cloud (visualization software), and IOTA360 Course Evaluation platforms, providing consultation and technical support to members of the campus community.

• Bachelor's Degree in Data Analytics, Statistics, Social Sciences, Education, Business, or a related field is Required.
• Master's Degree is Preferred.
• Knowledge of quantitative and qualitative research methods and survey research design
• Strong analytical skills, computer/technical skills, and familiarity with web-based applications
• Attention to detail, confidential handling of sensitive data, management of multiple projects with deadlines, effective oral and written communication; independent and collaborative work
• Intermediate proficiency in web-site content updates
• Advanced proficiency in Microsoft Office Suite (Word, Excel, etc.), Gmail, and Google Suite; data visualization (Tableau Desktop and Cloud, etc.), statistical, and survey software; and Cloud-based tools
• Occasional Evening, Holiday, or Weekend Work