Installer/Trainer Part Time

Sorenson Communications; Tacoma (WA); On-site; USD 2,066,000 - 2,689,000; Part time

Benefits offered by this job

Mileage Reimbursement

Tablet Provided

Phone Provided

Growth Opportunities

401k match

Job summary

Sorenson Communications is seeking a part-time Install/Trainer to install CaptionCall phones in customers' homes and train users on features. The role offers flexible scheduling, work-life balance, and growth opportunities within a leading language services provider.

Candidates must be able to drive, work evenings/weekends, and travel to service areas listed. Compensation includes hourly pay plus piece-rate incentives and benefits such as mileage reimbursement and health coverage options.

Qualifications

• Provide excellent customer service.
• Ability to communicate in English (reading, writing, speaking, listening).
• Willingness to work evenings and weekends as needed.
• Must have reliable vehicle and valid driver’s license.
• Ability to travel to customers' homes.
• Strong organizational and time management skills.

Responsibilities

• Install and troubleshoot CaptionCall phones in customers' homes.
• Train customers on how to use the phone and its features.
• Promote the CaptionCall service to customers.
• Assist with lead generation activities as needed.
• Represent CaptionCall at events and support branch initiatives.
• Maintain accurate customer records and complete required reports.

Skills

Customer service

English communication

Driving required

Independent worker

Flexibility

Education

High School Diploma

Job description

Description

Help make a difference!

CaptionCall is looking for a caring, customer service-oriented installer/trainer with a passion for helping people with hearing loss communicate with the world! This hands-on position is responsible for enriching lives by installing the CaptionCall phone for our customers and training them how to use it to communicate over the telephone with confidence. This individual must enjoy working with a variety of people in their homes. The schedule is flexible and it's the perfect position for people who like to work independently. This is a part-time position with potential for career growth and advancement.

Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and heard-of-hearing.

CaptionCall is currently accepting applications for Install/Trainer opportunities in the following locations. Candidates who reside in or near these service areas are encouraged to apply:

• Seattle, WA
• Great Falls, MT
• Helena, MT
• Billings, MT
• Minneapolis, MN
• Rochester, MN
• Fort Collins, CO
• Tacoma, WA
• Kennewick, WA
• Reno, NV
• Las Vegas, NV
• Dallas, TX
• Albuquerque, NM

The schedule is flexible, giving you the freedom to coordinate customer appointments while managing personal commitments such as medical appointments, classes, or other important obligations. It's the perfect position for people who like to work independently and value work-life balance.

Pay Range: Hourly + Piece Rate

• $15.00 to 19.52 (Based off location and experience)

Current Piece Rate (Additional compensation for completed installation)

• $25/successful installation
• $25/ successful priority service call
• $15/ successful service call

Additional Benefits:

• Mileage Reimbursement
• Tablet Provided
• Phone Provided
• Growth Opportunities

Part time

• 401k 6% match with immediate vesting
• TeleDoc, Dental/Orthodontia, and Vision Insurance
• Employee Assistance Program
• Engaged Employee Resource Groups
• Outstanding Learning and Career Development Opportunities

Knowledge, Skills and Abilities

• Provide excellent customer service
• Ability to effectively communicate in English through reading, writing, speaking, and listening
• Ability to work evenings and weekends as needed
• Ability to drive and travel via air as needed
• Ability to tailor to unique needs of individual customers
• Must be reliable, organized and punctual
• Must be able to work independently
• Ability to adapt to constantly changing environments
• Experience working with senior citizens
• Basic computer knowledge and experience

Essential Duties and Responsibilities

• Install and troubleshoot CaptionCall phones in customers' homes
• Courteously train customers on how to use the phone and its features
• Promote the CaptionCall service
• Assist with lead generation activities as needed
• Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
• Ability to meet or exceed Install/Trainer expectations and maintain established goals set forth by department management
• Complete service calls as assigned
• Accurately maintain customer records
• Complete required reports and submit invoices and feedback on customer interactions
• Retrieve and clean phones of former customers
• Maintain adequate inventory of equipment and supplies in order to service customers
• Represent CaptionCall at various events as assigned
• Adhere to strict compliance policies set by the company
• This position has access to highly confidential, sensitive information relating to customers of CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.
• Adapt to new responsibilities as necessary
• Other duties as assigned

Education

Minimum: High School Diploma or GED

Working Conditions and Physical Requirements

• Daily driving is required. Must have a reliable, licensed and insured vehicle available at all times
• Possess and maintain a valid driver license
• Maintain a good driving record
• Able to sit/stand for a long period of time in an office environment
• Able to transport installation equipment into a customer's home,
• Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and handle other computer components
• Regular and predictable attendance required.

Supervisory Responsibility

This position has no supervisory responsibilities.

Company Summary

Our Mission...Harnessing the power of language, we connect diverse people and enrich the human experience.

Our Vision...To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning,