Installer/Trainer Part Time

Sorenson Communications, LLC; Nevada (IA); On-site; USD 18,000 - 29,000; Part time

Benefits offered by this job

Company tablet and phone

401(k) with match

Teladoc medical support

Dental and vision insurance

Employee Assistance Program

Job summary

CaptionCall is seeking a part-time Installer/Trainer who will visit customers in their homes to install CaptionCall phones and provide personalized training to help individuals with hearing loss communicate confidently. You will work independently in your local community, with a company-provided tablet and phone and opportunities for growth.

Compensation combines hourly pay with additional piece-rate earnings for completed installations and service calls, plus mileage reimbursement potential.

Qualifications

• Strong customer service and interpersonal skills.
• Comfortable working one-on-one with customers in their homes.
• Clear verbal and written communication skills in English.
• Dependable, organized, and self-motivated.
• Ability to explain technology in simple terms.
• Experience with seniors or individuals with hearing loss preferred.

Responsibilities

• Install and troubleshoot CaptionCall phones in customers' homes.
• Train customers on how to use their phone and key features with patience and professionalism.
• Complete service calls and equipment exchanges as assigned.
• Maintain accurate customer records and submit required documentation.
• Retrieve, clean, and manage equipment inventory.
• Assist with community outreach and lead generation activities as needed.
• Represent CaptionCall at local events and community engagements.
• Follow all company compliance, privacy, and confidentiality requirements.
• Maintain a high level of professionalism while working in customers' homes.
• Perform other duties as assigned.

Skills

Customer service

In-home visits

Clear communication

Reliability

Explain technology

Experience with hearing loss patients

Tech basics

Education

High School Diploma or GED

Job description

If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you will find the contact information to request the appropriate accommodation by visiting the following our Accessibility Accomodation for Applicants page.

Installer/Trainer Part Time

Locations

Showing 1 location

Las Vegas, NV, USA

• On-site
• Hourly Range : $13.08 USD to $21.83 USD
• Part-Time

Description

Installer/Trainer (Part-Time)

Help Make a Difference Every Day

CaptionCall is seeking a customer-focused Installer/Trainer who is passionate about helping people stay connected. In this role, you'll visit customers in their homes, install CaptionCall phones, and provide personalized training that helps individuals with hearing loss communicate with confidence.

This is an ideal opportunity for someone who enjoys working independently, meeting new people, and making a meaningful impact in their community. Every installation is more than a service call. It's an opportunity to improve someone's ability to connect with family, friends, healthcare providers, and the world around them.

As part of CaptionCall, a leader in communication accessibility services, you'll join a mission-driven organization dedicated to breaking down communication barriers for Deaf and hard-of-hearing individuals.

Why Join Us?

• Work independently in your local community
• Company-provided tablet and phone
• Opportunities for growth and advancement
• 401(k) with 6% company match and immediate vesting
• Medical support services through Teladoc
• Dental (including orthodontia) and vision insurance
• Employee Assistance Program
• Employee Resource Groups
• Learning and career development opportunities
• Meaningful work that positively impacts people's lives

Compensation

Compensation for this role includes both an hourly wage and additional piece-rate earnings for completed installations and service calls.

Pay Range: Hourly + Piece Rate

Hourly Rate: $15.00 to $19.52 per hour, based on location and experience.

Current Piece Rate (Additional compensation for completed installation):

• $25/successful priority service call

EXAMPLE (for illustrative purposes only):

An Install/Trainer earning $15.00 per hour who works 20 hours a week and completes:

• 8 successful installations ($25 each)
• 2 successful service calls ($15 each)

Potential earnings:

• Hourly pay: $300
• Service call pay: $30

Total gross weekly earnings: $530, plus eligible mileage reimbursement.

This example is for illustrative purposes only. Actual earnings vary based on hours worked, completed installations and service calls, territory demand, and other business factors. Earnings shown are before applicable taxes and deductions.

Compensation combines an hourly wage with additional piece-rate earnings, allowing employees to increase their earnings based on completed installations and service calls.

What You’ll Do

• Install and troubleshoot CaptionCall phones in customers' homes
• Train customers on how to use their phone and key features with patience and professionalism
• Complete service calls and equipment exchanges as assigned
• Maintain accurate customer records and submit required documentation
• Retrieve, clean, and manage equipment inventory
• Assist with community outreach and lead generation activities as needed
• Represent CaptionCall at local events and community engagements
• Follow all company compliance, privacy, and confidentiality requirements
• Maintain a high level of professionalism while working in customers' homes
• Perform other duties as assigned

Confidentiality: This position works with confidential customer information and requires a high level of integrity and discretion.

What We're Looking For

• Strong customer service and interpersonal skills
• Comfortable working one-on-one with customers in their homes
• Clear verbal and written communication skills in English
• Dependable, organized, and self-motivated
• Ability to work independently and manage your schedule effectively
• Adaptable and comfortable working in different environments each day
• Basic computer and technology skills
• Ability to explain technology in a simple, customer-friendly manner
• Experience working with seniors or individuals with hearing loss is preferred
• Availability to work evenings and weekends as needed

Education

Required: High School Diploma or GED

Working Conditions & Physical Requirements

• Daily local driving within territory is required
• Required to provide and maintain a reliable personal vehicle for work-related travel and active automobile insurance throughout employment
• Must possess and maintain a valid driver's license and satisfactory driving record
• Ability to transport and set up equipment in customers' homes
• Ability to sit, stand, bend, kneel, and move equipment throughout the workday
• Dexterity to operate computers, tablets, tools, and related equipment
• Regular and predictable attendance required
• Occasional air travel may be required

Company Summary

Our Mission: Harnessing the power of language, we connect diverse people and enrich the human experience.

Our Vision: To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services.

Sorenson's impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.

CaptionCall and Sorenson Communications are an Equal Opportunity Employer, including Veterans and Individuals with Disabilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).

Qualifications

Education

Required

High School or better.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.