Installer/Trainer Full Time

Sorenson Communications, LLC; Minneapolis (MN); Hybrid; USD 17,000 - 27,000; Part time

Benefits offered by this job

Mileage Reimbursement

Tablet Provided

Phone Provided

Travel opportunities

Competitive benefits

Job summary

Sorenson Communications, LLC is seeking a part-time installer/trainer to enrich lives by installing CaptionCall phones in customers’ homes and training them to use the devices. The role involves travel to various locations while maintaining high customer satisfaction and independent work autonomy.

The position requires a High School diploma or GED and strong English communication, reliability, and organizational skills. Evening/weekend availability and driving are expected.

Qualifications

• Ability to effectively communicate in English through reading, writing, speaking, and listening.
• Ability to drive and travel via air as needed.
• Must be reliable, organized and punctual.
• Must be able to work independently and adapt to changing environments.

Responsibilities

• Install and troubleshoot CaptionCall phones in customers’ homes.
• Courteously train customers on how to use the phone and its features.
• Promote the CaptionCall service.
• Assist with lead generation activities as needed.
• Complete service calls and maintain customer records.

Skills

English communication

Customer service

Independent work

Punctual

Driving ability

Basic computer knowledge

Education

High School Diploma or GED

Tools

Basic computer knowledge

Job description

• $12.22 to 19.52 (Based off location and experience)

Current Piece Rate (Additional compensation for completed installation):

• $25/ successful priority service call

Additional Benefits:

• Mileage Reimbursement
• Tablet Provided
• Phone Provided
• Opportunity to work locally, but also opportunities to travel to different areas
• Competitive full Benefits Package

Company Summary

Sorenson Communications and CaptionCall are committed to connecting people every day through communications access 24/7/365. Our customers rely on us and our innovative technology to quickly deliver accuracy in every conversation. We are industry leaders because, in all of our endeavors, our customers sense our passion, our care, and our commitment. This dedication extends to our workplace. Our employees are united and proud to be part of important human interactions, and understand that everything we do to facilitate communication creates connections and enhances relationships between people.

Sorenson Communications, LLC. offers Video Relay Service (VRS), which gives Deaf, who use American Sign Language (ASL), and hearing people the option to communicate in their preferred language - either ASL or spoken English or Spanish. Sorenson also provides onsite and remote interpreting services between English and various other world languages.

CaptionCall, LLC. offers Internet protocol captioned telephone service (IP CTS) using advanced technology and a captioning agent to quickly provide written captions of what callers say on a large, easy-to-read screen.

Job Summary

Help make a difference!

CaptionCall is looking for a caring, customer service-oriented installer/trainer with a passion for helping people with hearing loss communicate with the world! This hands-on position is responsible for enriching lives by installing the CaptionCall phone for our customers and training them how to use it to communicate over the telephone with confidence. This individual must enjoy working with a variety of people in their homes. The schedule is flexible and it’s the perfect position for people who like to work independently. This is a part-time position with potential for career growth and advancement.

Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and heard-of-hearing.

Essential Duties and Responsibilities

• Install and troubleshoot CaptionCall phones in customers’ homes
• Courteously train customers on how to use the phone and its features
• Promote the CaptionCall service
• Assist with lead generation activities as needed
• Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
• Ability to meet or exceed Install/Trainer expectations and maintain established goals set forth by department management
• Complete service calls as assigned
• Accurately maintain customer records
• Complete required reports and submit invoices and feedback on customer interactions
• Retrieve and clean phones of former customers
• Maintain adequate inventory of equipment and supplies in order to service customers
• Represent CaptionCall at various events as assigned
• Adhere to strict compliance policies set by the company
• This position has access to highly confidential, sensitive information relating to customers of CaptionCall. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.
• Adapt to new responsibilities as necessary
• Other duties as assigned

Education

Minimum: High School Diploma or GED

Knowledge, Skills and Abilities

• Ability to effectively communicate in English through reading, writing, speaking, and listening
• Ability to work evenings and weekends as needed
• Ability to drive and travel via air as needed
• Ability to tailor to unique needs of individual customers
• Must be reliable, organized and punctual
• Must be able to work independently
• Ability to adapt to constantly changing environments
• Experience working with senior citizens
• Basic computer knowledge and experience

Working Conditions and Physical Requirements

• Daily driving is required. Must have a reliable, licensed and insured vehicle available at all times
• Possess and maintain a valid driver license
• Maintain a good driving record
• Able to sit/stand for a long period of time in an office environment
• Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and handle other computer components
• Regular and predictable attendance required.

Supervisory Responsibility

This position has no supervisory responsibilities.

Company Summary

Sorenson’s impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.

Equal Employment Opportunity: CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer.

Qualifications

Behaviors

Preferred

• Detail Oriented:Capable of carrying out a given task with all details necessary to get the task done well
• Thought Provoking:Capable of making others think deeply on a subject
• Dedicated:Devoted to a task or purpose with loyalty or integrity
• Team Player:Works well as a member of a group
• Enthusiastic:Shows intense and eager enjoyment and interest

Motivations

Preferred

• Goal Completion:Inspired to perform well by the completion of tasks
• Self-Starter:Inspired to perform without outside help
• Flexibility:Inspired to perform well when granted the ability to set your own schedule and goals
• Entrepreneurial Spirit:Inspired to perform well by an ability to drive new ventures within the business
• Ability to Make an Impact:Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.