Installer Service Specialist

O'Reilly Auto Parts; San Jose (CA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Competitive wages & PTO

Stock Purchase Plan & 401k starting at

Medical, Dental, Vision Insurance

Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts in San Jose, CA is seeking an Installer Service Specialist to assist professional customers at the installer counter. The role will oversee delivery coordination to ensure accurate and timely orders.

You will work with installers, take orders by phone and online, direct parts to delivery, and ensure vehicle inspections and maintenance meet company standards. Bilingual candidates are encouraged to apply.

Qualifications

• Strong background in mechanics.
• Above average communication skills.
• Hands-on knowledge of automotive repairs (preferred).
• Fluency in multiple languages (Spanish highly desired).
• ASE Certification is preferred.

Responsibilities

• Develop sales relationships with installers/professional customers.
• Take orders quickly and accurately by phone and online; invoice orders.
• Direct efforts to pick and stage parts for delivery; route delivery staff for timely delivery.
• Ensure delivery vehicles are serviced and maintained per company standards.
• Ensure vehicle inspections are completed on time and mileage logged in fleet systems.
• Collaborate with Sales Specialists/Territory Sales Managers to deliver excellent service.
• Verify that products, warranties, and cores are billed before customers leave.
• Handle returns and credits for new cores and warranty items.
• Assist on front and retail counters as needed; help with backroom duties.

Skills

Mechanics background

Communication skills

Bilingual (Spanish)

Education

ASE Certification

Job description

Compensation Pay Range:

$18.45 - $25.00

The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the store’s installer counter. This position will oversee and direct the daily activity of the delivery specialist to ensure customers receive accurate and timely order deliveries.

Bilingual candidates encouraged to apply.

ESSENTIAL JOB FUNCTIONS

Work with installers/professional customers to develop sales relationships.

Quickly and accurately takes customer orders over the phone and online, invoice customer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensure customers receive their orders in a consistent and timely manner.

Ensure delivery vehicles are serviced and maintained according to company standards.

Ensure that all vehicle inspections are completed on time, accurate and daily mileages are entered into the delivery fleet management devices.

Works with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.

Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.

Ensures customers’ new core and warranty returns are picked up and credited in a timely manner.

Audit customer returns for warranty abuse and makes sure all returns are tagged/labeled correctly.

Assist on front counter as needed and, on the retail counter as needed.

Help with backroom duties, i.e., auto-load, returns, stock, etc., as needed.

Assist with customer labor claims, making sure they are processed quickly and efficiently.

All other duties as assigned.

SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES

Required:

Strong background in mechanics.

Above average communication skills.

Desired:

Hands-on knowledge of automotive repairs.

ASE Certification.

Fluency in multiple languages (Spanish is highly desired).

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Total Compensation Package:

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer.

The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [e-mail] or call [phone] option 1, and provide your requested accommodation, and position details.