Installer Service Specialist

Dormont Manufacturing Co; Olathe (KS); Presencial; USD 25.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive wages

PTO (Paid Time Off)

401k with employer contributions

Medical/Dental/Vision insurance

Wellbeing programs

Tuition assistance

Career growth opportunities

Descripción de la vacante

O’Reilly Auto Parts is seeking an Installer Service Specialist to support professional customers at the installer counter. You will oversee daily activities of delivery staff, ensuring accurate orders and timely deliveries, while maintaining vehicles and coordinating with sales teams.

Strong mechanical experience and excellent communication are required; ASE certification and Spanish language skills are highly valued.

Formación

• Strong background in mechanics.
• Above average communication skills.
• Hands-on knowledge of automotive repairs.
• Fluency in multiple languages (Spanish highly desired).
• ASE Certification preferred.

Responsabilidades

• Professionally serve installers and professional customers at the installer counter.
• Take customer orders by phone and online, invoice orders, and direct parts to delivery; coordinate delivery staff for timely deliveries.
• Ensure delivery vehicles are serviced and maintained per company standards; complete vehicle inspections daily.
• Assist Sales Specialists and Territory Managers to deliver superior service to professional customers.
• Verify product/merchandise and ensure warranties/cores are billed before customers leave.
• Credit and process returns, including cores and warranty returns, and manage credit timing.
• Assist on front and retail counters as needed; help with backroom duties and stock activities.
• Process customer labor claims quickly and efficiently; perform other duties as assigned.

Conocimientos

Mechanics

Communication

Spanish

Educación

ASE Certification

Descripción del empleo

The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the store’s installer counter. This position will oversee and direct the daily activity of the delivery specialist to ensure customers receive accurate and timely order deliveries.

ESSENTIAL JOB FUNCTIONS

Work with installers/professional customers to develop sales relationships.

Quickly and accurately takes customer orders over the phone and online, invoice customer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensure customers receive their orders in a consistent and timely manner.

Ensure delivery vehicles are serviced and maintained according to company standards.

Ensure that all vehicle inspections are completed on time, accurate and daily mileages are entered into the delivery fleet management devices.

Works with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.

Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.

Ensures customers’ new core and warranty returns are picked up and credited in a timely manner.

Audit customer returns for warranty abuse and makes sure all returns are tagged/labeled correctly.

Assist on front counter as needed and, on the retail counter as needed.

Help with backroom duties, i.e., auto-load, returns, stock, etc., as needed.

Assist with customer labor claims, making sure they are processed quickly and efficiently.

All other duties as assigned.

SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES

Required:

Strong background in mechanics.

Above average communication skills.

Desired:

Hands-on knowledge of automotive repairs.

ASE Certification.

Fluency in multiple languages (Spanish is highly desired).

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Total Compensation Package:

• Competitive Wages & Paid Time Off

• Stock Purchase Plan & 401k with Employer Contributions Starting Day One

• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)

• Team Member Health/Wellbeing Programs

• Tuition Educational Assistance Programs

• Opportunities for Career Growth

_O’Reilly Auto Parts is an equal opportunity employer._ Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [e-mail] or call [phone] option , and provide your requested accommodation, and position details.