Installer Service Specialist

Dormont Manufacturing Co; Ohio; On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Competitive wages

Paid Time Off

401k with employer contributions

Medical, Dental, Vision Insurance

Wellbeing programs

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking an Installer Service Specialist who assists professional customers at the installer counter, coordinates with delivery staff, and ensures accurate and timely order fulfillment. The role emphasizes mechanics knowledge, strong communication, and hands-on automotive repair understanding; bilingual candidates encouraged to apply.

You will collaborate with Sales Specialists to build lasting customer relationships, verify merchandise and warranty returns, and support

Qualifications

• Strong background in mechanics.
• Above average communication skills.

Responsibilities

• Develop sales relationships with installers/professional customers.
• Take customer orders quickly and accurately over phone and online, invoice orders, and direct delivery staff to ensure timely deliveries.
• Ensure delivery vehicles are serviced and maintained according to company standards.
• Enter daily mileages and complete vehicle inspections.
• Work with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.
• Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.
• Ensure returns are picked up and credited in a timely manner.
• Audit customer returns for warranty abuse and ensure proper tagging/labelling.
• Assist on front and retail counters as needed.
• Help with backroom duties (auto-load, returns, stock) as needed.
• Assist with customer labor claims to ensure prompt processing.
• All other duties as assigned.

Skills

Strong background in mechanics

Above average communication skills

Job description

The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the store’s installer counter. This position will oversee and direct the daily activity of the delivery specialist to ensure customers receive accurate and timely order deliveries.

Bilingual candidates encouraged to apply.

ESSENTIAL JOB FUNCTIONS

Work with installers/professional customers to develop sales relationships.

Quickly and accurately takes customer orders over the phone and online, invoice customer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensure customers receive their orders in a consistent and timely manner.

Ensure delivery vehicles are serviced and maintained according to company standards.

Ensure that all vehicle inspections are completed on time, accurate and daily mileages are entered into the delivery fleet management devices.

Works with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.

Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.

Ensures customers’ new core and warranty returns are picked up and credited in a timely manner.

Audit customer returns for warranty abuse and makes sure all returns are tagged/labeled correctly.

Assist on front counter as needed and, on the retail counter as needed.

Help with backroom duties, i.e., auto-load, returns, stock, etc., as needed.

Assist with customer labor claims, making sure they are processed quickly and efficiently.

All other duties as assigned.

SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES

Required:

Strong background in mechanics.

Above average communication skills.

Desired:

Hands-on knowledge of automotive repairs.

ASE Certification.

Fluency in multiple languages (Spanish is highly desired).

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Total Compensation Package:

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

_O’Reilly Auto Parts is an equal opportunity employer._ The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [e-mail] or call 417-862-2674, ext. 68901, and provide your requested accommodation, and position details.