Installer Service Specialist

O'Reilly Auto Parts; Murphy (NC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

401k Plan

Health Insurance

Wellbeing Programs

Tuition Assistance

Career Growth

Job summary

O’Reilly Auto Parts seeks an Installer Service Specialist to support professional customers at the installer counter and oversee daily delivery tasks. You will guide delivery staff to ensure timely, accurate order fulfillment and maintain vehicle readiness according to company standards.

You will collaborate with Sales Specialists and Territory Managers to deliver superior service, handle billing for cores and warranties, and assist on front and back counters as needed.

Qualifications

• Strong background in mechanics.
• Above average communication skills.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Develop sales relationships with installers/professional customers.
• Take orders by phone and online, invoice and direct parts for delivery.
• Ensure delivery vehicles are serviced and maintained per company standards.
• Record daily mileages and complete vehicle inspections in fleet devices.
• Coordinate with Sales Specialists/Territory Managers to deliver exceptional service.
• Verify product, warranty parts and cores are billed before the customer leaves the store.
• Handle returns and credits for new cores and warranties.
• Audit returns to prevent warranty abuse and proper tagging.

Skills

Mechanics

Communication skills

Spanish language

Education

ASE Certification

Job description

The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the store’s installer counter. This position will oversee and direct the daily activity of the delivery specialist to ensure customers receive accurate and timely order deliveries.

Essential Job Functions

Work with installers/professional customers to develop sales relationships.

Quickly and accurately takes customer orders over the phone and online, invoice customer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensure customers receive their orders in a consistent and timely manner.

Ensure delivery vehicles are serviced and maintained according to company standards.

Ensure that all vehicle inspections are completed on time, accurate and daily mileages are entered into the delivery fleet management devices.

Works with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.

Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.

Ensures customers’ new core and warranty returns are picked up and credited in a timely manner.

Audit customer returns for warranty abuse and makes sure all returns are tagged/labeled correctly.

Assist on front counter as needed and, on the retail counter as needed.

Help with backroom duties, i.e., auto-load, returns, stock, etc., as needed.

Assist with customer labor claims, making sure they are processed quickly and efficiently.

All other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

Required

Strong background in mechanics.

Above average communication skills.

Desired

Hands-on knowledge of automotive repairs.

ASE Certification.

Fluency in multiple languages (Spanish is highly desired).

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Total Compensation Package

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [e-mail] or call [phone] option , and provide your requested accommodation, and position details.