Installer Service Specialist

O'Reilly Auto Parts; Las Vegas (NV); Vor Ort; USD 25.000 - 39.000; Vollzeit

Benefits dieser Stelle

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance

Career Growth

Competitive Wages & Paid Time Off

Zusammenfassung

O'Reilly Auto Parts is seeking an Installer Service Specialist in Las Vegas to service professional customers at the installer counter and oversee daily delivery staff. The role emphasizes accurate order fulfillment, vehicle maintenance, and strong customer relations.

The ideal candidate has a strong mechanical background and excellent communication skills. Bilingual abilities (Spanish encouraged) are a plus, with growth opportunities and a comprehensive benefits package available.

Qualifikationen

• Strong background in mechanics.
• Above average communication skills.

Aufgaben

• Develop sales relationships with installers/professional customers.
• Take orders by phone and online; invoice orders and direct delivery personnel for timely, accurate order fulfillment.
• Ensure delivery vehicles are serviced and maintained per company standards.
• Complete daily vehicle inspections and record miles in fleet system.
• Collaborate with Sales Specialists/Territory Managers to deliver superior service to professional customers.
• Verify all product/m merchandise, including warranty parts and cores, are billed before customers leave.
• Ensure new core and warranty returns are picked up and credited promptly.
• Audit customer returns for warranty abuse and tag/lable appropriately.
• Assist on front and retail counters as needed; support backroom duties as needed.
• Process labor claims quickly and efficiently; perform other duties as assigned.

Kenntnisse

Mechanics

Communication

Ausbildung

ASE Certification

Jobbeschreibung

The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the store’s installer counter. This position will oversee and direct the daily activity of the delivery specialist to ensure customers receive accurate and timely order deliveries.

Bilingual candidates encouraged to apply.

Essential Job Functions

• Work with installers/professional customers to develop sales relationships.
• Quickly and accurately takes customer orders over the phone and online, invoice customer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensure customers receive their orders in a consistent and timely manner.
• Ensure delivery vehicles are serviced and maintained according to company standards.
• Ensure that all vehicle inspections are completed on time, accurate and daily mileages are entered into the delivery fleet management devices.
• Works with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.
• Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.
• Ensures customers’ new core and warranty returns are picked up and credited in a timely manner.
• Audit customer returns for warranty abuse and makes sure all returns are tagged/labeled correctly.
• Assist on front counter as needed and, on the retail counter as needed.
• Help with backroom duties, i.e., auto-load, returns, stock, etc., as needed.
• Assist with customer labor claims, making sure they are processed quickly and efficiently.
• All other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

Required:

• Strong background in mechanics.
• Above average communication skills.

Desired

• Hands‑on knowledge of automotive repairs.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Total Compensation Package

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [e-mail] or call [phone] option , and provide your requested accommodation, and position details.