Installer Service Specialist

O'Reilly Automotive Stores, Inc.; La Follette (TN); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off

Stock Purchase Plan

401k starting day one

Medical, Dental, Vision Insurance

Flexible Spending Account (FSA)

Wellbeing Programs

Tuition Assistance

Educational Opportunities

Career Growth Opportunities

Job summary

O'Reilly Auto Parts seeks an Installer Service Specialist to support professional customers at the installer counter and oversee delivery activities. The role emphasizes accurate order processing, competitor and warranty parts handling, and collaboration with sales teams to deliver top-tier service.

Strong mechanics background and communication skills are essential, with ASE certification and Spanish language ability highly valued.

Qualifications

• Strong background in mechanics.
• Above average communication skills.
• Hands-on knowledge of automotive repairs.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Responsibilities

• Serve professional customers at the installer counter and coordinate deliveries.
• Take orders by phone and online, invoice orders, pick and stage parts for delivery, and direct delivery staff.
• Maintain delivery vehicles and ensure daily inspections and mileage logging.
• Collaborate with Sales Specialists to provide superior service to professional customers.
• Verify all product, including warranty parts and cores, are billed before customers leave the store.
• Ensure returns for cores and warranties are picked up and credited in a timely manner.
• Assist on front and retail counters as needed; support backroom duties (stock, returns, etc.).
• Assist with customer labor claims, processing them quickly and efficiently.
• Perform other duties as assigned.

Skills

Strong mechanics background

Communication skills

Hands-on automotive repairs

Bilingual: Spanish

Education

ASE Certification

Job description

The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the store's installer counter. This position will oversee and direct the daily activity of the delivery specialist to ensure customers receive accurate and timely order deliveries. Bilingual candidates encouraged to apply.

ESSENTIAL JOB FUNCTIONS

• Work with installers/professional customers to develop sales relationships.
• Quickly and accurately takes customer orders over the phone and online, invoice customer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensure customers receive their orders in a consistent and timely manner.
• Ensure delivery vehicles are serviced and maintained according to company standards.
• Ensure that all vehicle inspections are completed on time, accurate and daily mileages are entered into the delivery fleet management devices.
• Works with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.
• Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.
• Ensures customers' new core and warranty returns are picked up and credited in a timely manner.
• Audit customer returns for warranty abuse and makes sure all returns are tagged/labeled correctly.
• Assist on front counter as needed and, on the retail counter as needed.
• Help with backroom duties, i.e., auto-load, returns, stock, etc., as needed.
• Assist with customer labor claims, making sure they are processed quickly and efficiently.
• All other duties as assigned.

SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES

• Required: Strong background in mechanics.
• Above average communication skills.
• Desired: Hands-on knowledge of automotive repairs.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Total Compensation Package

• Competitive Wages & Paid Time Off Stock Purchase Plan & 401k with Employer Contributions Starting Day One Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA) Team Member Health/Wellbeing Programs Tuition Educational Assistance Programs Opportunities for Career Growth

O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [e-mail] or call [phone] option , and provide your requested accommodation, and position details.

Your first job at O'Reilly Auto Parts is just the beginning! From a comprehensive benefits and compensation package to a rewarding and positive work environment, your leaders will support you and foster your development so you can grow with the company. Our promote-from-within philosophy means our top leaders worked their way up - and you can, too. Learn more about our culture, benefits, and history at oreillyauto.com/careers.