Installer Service Specialist

O'Reilly Auto Parts; Flagstaff (AZ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid Time Off

Stock Purchase Plan

401k with Employer Contributions

Medical, Dental, & Vision Insurance

Tuition Educational Assistance Programs

Opportunities for Career Growth

Job summary

O'Reilly Auto Parts is looking for an Installer Service Specialist in Flagstaff, AZ. The individual will work closely with professional customers, managing sales relationships and ensuring timely order deliveries. A strong mechanics background and communication skills are essential for this role.

The position offers competitive wages, a benefits package including 401k contributions, medical and dental insurance, and opportunities for career growth. Bilingual candidates are encouraged to apply.

Qualifications

• Strong background in mechanics required.
• Above average communication skills needed.
• Hands-on knowledge of automotive repairs is desirable.

Responsibilities

• Develop sales relationships with installers and professional customers.
• Take customer orders over the phone and online accurately.
• Service and maintain delivery vehicles according to company standards.
• Ensure timely completion of vehicle inspections.
• Audit customer returns for warranty abuse.

Skills

Mechanics background

Communication skills

Job description

Overview

The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the store’s installer counter. This position will oversee and direct the daily activity of the delivery specialist to ensure customers receive accurate and timely order deliveries. Bilingual candidates encouraged to apply.

Responsibilities

• Work with installers/professional customers to develop sales relationships.
• Quickly and accurately take customer orders over the phone and online, invoice customer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensure customers receive their orders in a consistent and timely manner.
• Ensure delivery vehicles are serviced and maintained according to company standards.
• Ensure that all vehicle inspections are completed on time, accurate and daily mileages are entered into the delivery fleet management devices.
• Work with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.
• Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.
• Ensure customers’ new core and warranty returns are picked up and credited in a timely manner.
• Audit customer returns for warranty abuse and make sure all returns are tagged/labeled correctly.
• Assist on front counter as needed and on the retail counter as needed.
• Help with backroom duties, i.e., auto-load, returns, stock, etc., as needed.
• Assist with customer labor claims, making sure they are processed quickly and efficiently.
• All other duties as assigned.

Qualifications

• Required: Strong background in mechanics.
• Above average communication skills.

Desirable

• Hands-on knowledge of automotive repairs.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Total Compensation and Benefits

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [e-mail] or call [phone] option , and provide your requested accommodation, and position details.