Installer - Rightfiber

Ritter Communications; Manila (AR); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid training

Tuition reimbursement

Paid leave

Company discounts

Free gym membership

Job summary

Rightfiber is seeking an Installer I to perform installation and repair of voice, video, and high-speed data services for residential and small/medium business customers using copper, coax, and fiber. You will locate faults, perform groundings, and ensure service quality in a field setting.

Responsibilities include installing and maintaining cable plant, coordinating with dispatch and other teams, traveling to sites, and adhering to OSHA safety rules.

Qualifications

• High School diploma or equivalent with related technical training preferred.
• One year of experience installing and repairing telecommunication equipment and services over copper or HFC networks; experience with both preferred.

Responsibilities

• Installs Ritter services including coax, copper, and fiber; identifies correct cable pair.
• Locates and repairs faults; tests and records readings.
• Maintains and repairs equipment; coordinates with internal departments to update records.
• Travels to customer sites and works on FTTH and security installations as needed.

Skills

Communication

Attention to detail

Teamwork

Independent work

Education

High School diploma or equivalent

Technical training preferred

Tools

Testing equipment

Hand tools

Bucket truck operation

Job description

Rightfiber is one of the nation's largest privately held telecommunications platforms, serving more than 400 communities across a 20-state footprint. With more than 100 years of experience, we deliver high-speed internet, voice, and technology solutions that help homes, businesses, and communities thrive. While our network spans a broad geographic area, our commitment remains local. We believe in building lasting relationships, providing exceptional service, and investing in the communities where we live and work.

We are looking for an experienced Installer to join our team.

General Summary:

The Installer I is responsible for a variety of duties pertaining to the installation and repair of voice, video, and high speed data services to residential and small/medium business customers via copper, coax, and fiber. This role performs technical work in the field and responds to customer issues with a high level of service quality.

Essential Job Functions:

• Installs all Ritter services including coax, copper, and fiber delivery; identifies correct cable pair in pedestals or terminal blocks;
• Installs proper grounding for drop, inside wiring, and station protectors;
• Locates trouble in service installations; repairs or replaces faults;
• Checks loops and records proper readings as required by the company maintenance plan; localizes line trouble, and changes cable drops if required;
• Assists central office in the installation and maintenance of data equipment, modems and four-wire circuits;
• Repairs trouble in cable plant, drop wire, station wiring;
• Coordinates internally on service installations and changes to update billing and plant records;
• Maintains and repairs existing equipment by using test sets to locate line trouble;
• Determines necessary repairs, which may include repairing wiring, station protectors, ground connections, running new wires and replacing jacks, lids and pedestals as needed;
• Installs, repairs, and maintains cable/telecom lines and modems;
• Assists in FTTH and Security installations;
• Splices fiber to FTTH installations;
• Coordinates with the Dispatch, Outside Plant Maintenance, and Construction departments to ensure that installation and repair work satisfies the Company's standards and meets customer expectations;
• Takes 24-hour call periodically to resolve service problems in assigned systems;
• Checks, maintains, and uses proper safety equipment as issued in conformance with the Occupational Safety and Health Act (OSHA) and Company safety rules and regulations;
• Climbs poles, ladders, and other structures as needed; uses bucket truck when required;
• Travels to customer sites, project areas, business related events, and other Ritter Communications locations.

Knowledge, Skills, and Abilities:

• Knowledge of company products and services;
• Knowledge of company policies and procedures;
• Knowledge of basic electronics, specification sheets, and circuit diagrams;
• Knowledge of telecommunications/CATV plant equipment operations and maintenance;
• Knowledge of telecommunications and CATV industry;
• Knowledge of telecommunications color-codes for outside cable pairs;
• Skill in operating service equipment including various hand tools and testing equipment;
• Ability to communicate with co-workers and various business contacts in a professional and courteous manner;
• Ability to read and interpret documents such as maps, staking sheets, and operating and maintenance instruction manuals;
• Ability to pay close attention to detail;
• Ability to evaluate, test, and repair sophisticated equipment;
• Ability to improve or redesign procedures for specific installation/repair problems;
• Ability to work independently and make sound technical decisions using information at hand;
• Ability to effectively function as a team player;
• Ability to travel for business requirements; must possess a valid Driver's License with a satisfactory driving record.

Education and Experience:

High School diploma or equivalent required with additional related technical training preferred.

Must have one year of experience in the installation and repair of telecommunication equipment and services over either copper telephony or HFC networks with experience with both systems being preferred.

Rightfiber is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

We strive to maintain a drug-free workplace.

We offer competitive compensation and an outstanding benefits package including

• health
• dental
• vision
• cancer
• accident and life insurance
• short-term and long-term disability
• 401(k) with company match
• flexible spending accounts
• free gym membership
• company discounts
• tuition reimbursement
• paid training
• paid leave
• and much more!