Installer - Banking Equipment

Convergint Technologies, LLC; Carrollton (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

10 Company Holidays and Paid Time Off

Medical, Dental & Vision Plan

Life insurance & Disability Plan

Job summary

Convergint Technologies, LLC is seeking a full-time Banking Service Technician to troubleshoot, repair, and maintain banking equipment including alarm systems, CCTV, drive-up units, ATMs, vaults, and safe deposit boxes. You will join a dynamic team focused on delivering world-class service and protecting client assets.

The role requires strong communication and problem-solving skills, mechanical and electrical knowledge, and the ability to work on-site with customers.

Qualifications

• Experience as a banking service technician or similar role in security or facilities.
• Familiarity with drive-up, locking, and electronic banking systems.
• Ability to read and interpret manufacturer specifications and service guides.
• Strong customer service focus and good communication skills.

Responsibilities

• Install, service, and repair drive-up banking equipment and related electronic systems.
• Troubleshoot and repair cameras, alarms, and related security devices.
• Respond to service calls, perform preventative maintenance, and document work.
• Assist in technician mentoring and knowledge sharing.
• Ensure work complies with manufacturer specs and safety policies.

Skills

Drive-up systems

Locking systems

Electrical systems

Communication skills

Education

High School/GED

Tools

DVRs

NVRs

Job description

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Banking Service Technician to join our amazing culture. In this role, you will troubleshoot, repair, and perform preventive maintenance on banking equipment including alarm systems, CCTV, pneumatic drive-ups, ATMs, vaults, safe deposit boxes, etc. Must have good verbal, written, and interpersonal communication skills. As a Banking Service Technician, you are a part of a dynamic team that allows you to grow as Convergint grows.

Who You Are

You have a passion for providing world‑class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Banking Service Technician.

Who We Are

With 20 years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What You'll Do

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague‑first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• The Banking Specialist is expected to be skilled in at least one of the three areas of specialization: locksmiths, drive up and electronic. Installs equipment and services/supports existing customers by responding to service calls. Drive up Specialists install, repair, rebuild, and service remote drive up systems, audio and video equipment. Locksmiths handle a variety of locking mechanisms from basic drawer locks to more complex locking devices such as vaults, secure keyways, and other systems unique to the banking industry. Electronics Specialists provide support for a variety of electrical and electronics projects.
• Installs, programs, tests, repairs, and services a variety of non‑routine systems and equipment for drive up, locksmith and electronic projects. Systems include but are not limited to all manufacturers drive up equipment (including remote drive up), deal drawers, audio and video equipment related to drive up banking. Repairs or replaces damaged components of remote units.
• Troubleshoots, repairs, and replaces all components of remote, audio and video equipment. May install, configure, and support a variety of network systems and equipment for assigned projects. Performs preventative maintenance as needed. Acts as a mentor to less experienced staff by using technical knowledge, skills and experience.
• Handles moderately complex installations for the remote units such as alert systems. Installs new units with final connections, testing and training.
• Responds to moderately complex customer service calls, scheduled maintenance calls, and emergency and after‑hours service calls on a timely basis. Work assignments are varied, and of moderate scope and complexity and may require originality and ingenuity in some situations.
• Identifies potential project challenges, communicates to appropriate parties and assists in the development and implementation of strategies to minimize deviations from estimated costs and project deadlines.
• Inspects completed work for conformance with specifications, requirements, and compliance with applicable with manufacturers specifications. Refers only the most complex issues to higher levels.
• Estimates cost, time, and materials for replacement equipment.
• Cleans, maintains, adjusts, calibrates, and services equipment used in the performance of duties.
• Executes all work in accordance with State and local regulations, general best practices as well as company health and safety policies and procedures. Uses strong troubleshooting skills to isolate and fix problems in malfunctioning equipment or software systems.
• Acts as our customer's best service provider at all times thereby ensuring Convergint is the customer's first choice for service.
• Communicates with and works with the other team members consistently to improve overall operations of the Convergint Center, and company. May advise management regarding customer satisfaction, product performance, installation techniques and standards as well as suggestions for product improvements.
• Keeps up to date and informed on all company policies.
• Presents a professional image of Convergint at all times in appearance and behavior.
• Performs other duties and responsibilities as requested or required.

What You'll Need

• Working knowledge of drive up, locking and electronic systems specific to banking industry.
• Basic knowledge of Digital Video Recorders (DVR's) and Network Video Recorders (NVR's) connected to the remote system.
• Solid knowledge of mechanical and electrical systems.
• Customer Focus - Maintaining awareness of and seeking to meet the needs and wants of the customer.
• Strong communication skills both oral and written.
• Adaptability - Responds effectively to changes in situation or information.

Company Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program

  Requirements

  Education: High School/GED or equivalent experience

  Required Experience

  • DMP Certification and Verint Certificate
  • 1 year of previous banking specialist experience within a commercial, industrial, or facilities operation setting.
  • Experience in 1 or more of the following industries: electronic, fire alarm & life safety, and/or building automation

  Preferred Experience

  • Technical diploma and/or equivalent trade experience (e.g. Electrician)

  Convergint is an Equal Opportunity Employer.

  Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

  This employer is required to notify all applicants of their rights pursuant to federal employment laws.

  For further information, please review the Know Your Rights notice from the Department of Labor.