Installer

Alliance Laundry Systems LLC; Salt Lake City (UT); On-site; USD 42,000 - 66,000; Full time

Job summary

Alliance Laundry Systems LLC is seeking a Service Installer to install, service, and repair commercial laundry equipment at customer sites. The role requires diagnosing and communicating with clients, performing preventive maintenance, and managing parts and reporting.

Applicants should have a high school diploma, 3+ years of repair experience, and familiarity with electrical power equipment. Will travel in a company vehicle to service locations and respond to urgent requests.

Qualifications

• High School diploma or equivalent required.
• 3+ years of work experience repairing commercial/military/industrial equipment preferred.
• Knowledge of single-phase electric power equipment required.
• Experience with telephone and email/ticketing dispatch system-based customer support preferred.
• Proficient computer skills including MS Outlook, Word, and Excel preferred.

Responsibilities

• Install, service, and repair commercial laundry equipment at customer sites following company standards.
• Provide accurate diagnosis, findings, recommendations, and usage instructions to clients.
• Assist with preventive maintenance and parts replacement and ordering.
• Write accurate reports summarizing work performed.
• Travel to customer locations in a company vehicle for on-site repairs and installations.
• Communicate escalations to Service Manager and contribute to process improvements.
• Manage inventory and reporting of company expenses.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Drawing interpretation

Communication

Organizational skills

Time management

Dispatch system experience

Education

High School diploma or equivalent

3+ years repair experience in commercial/military/industrial equipment

Tools

MS Outlook

MS Word

MS Excel

Ticketing/Dispatch system

Job description

Overview

Working with our Service team, the Installers primary responsibility is to effectively install, service, and repair commercial laundry equipment to internal and external clients while following the Alliance Laundry Systems quality standards policies and procedures.

Responsibilities

Perform the functions of equipment and parts repair, installation, start-up, operation, and other duties as required to ensure customer satisfaction following company standards, techniques, and safety requirements.

• Provides general customer service functions by performing accurate diagnosis, providing findings, recommendations, and instructions to clients on the usage of commercial laundry equipment following the installation and testing of parts and equipment.
• Assist with routine preventive maintenance of parts and equipment. Responsible for taking parts for repair, or the ordering of necessary parts to replace faulty or worn-out parts.
• Expected to write accurate reporting to summarize work performed.
• Collaborates with the disassemble of equipment and parts/equipment for maintenance or repair.
• Assists with research and placement of parts orders. Reviews work orders and invoices to guarantee that required parts are ordered in timely fashion to ensure work deadlines are met.
• Expected to provide inventory on their assigned company vehicle and produce proper reporting of company expenses.
• Position requires to travel in company vehicle to customers locations to perform on-site repairs, troubleshooting, and installations, as well as, to respond to emergency/unscheduled maintenance requests assigned by Service Manager.
• Effectively communicate top level escalations to Service Manager and contributes to best practices and process improvement.
• Other tasks and responsibilities as required to maintain efficient department operations.

Qualifications

Education & Experience:

• High School diploma or equivalent required.
• 3+ years of work experience working in commercial, military, industrial or manufacturing equipment repair preferred. Equivalent combination of education, training, and experience will be considered.
• Knowledge of single-phase electric power equipment required.
• Experience in telephone and email/ticketing dispatch system-based customer support preferred.
• Proficient computer skills including using MS Outlook, Word, and Excel preferred.

Skills and Abilities:

• Strong Mechanical Acumen; Ability to identify, diagnose, troubleshoot, and resolve mechanical and electrical issues. Ability to read, interpret, and understand electrical and mechanical drawings.
• Solid organizational skills and detail-oriented; Ability to self-manage workload and multiple projects simultaneously while managing and meeting deadlines.
• Excellent written, verbal, and interpersonal communication skills; Communicate effectively and professionally across all levels of the organization while maintaining a positive and enthusiastic demeanor.
• Resilient; Able to confidently navigate ambiguity and change.
• Strong work ethic; Self-starter, demonstrating a proactive approach, self-initiative, and tenacity.

Travel:

• Travel will be limited to the service territory; some overnight travel will be required.

Standard and Physical Requirements

• Position involves sitting, standing, walking, kneeling, squatting, stooping, bending, climbing and manual dexterity.
• Position requires the ability to lift, carry, push, and pull up to 50 lbs. frequently. For greater weight items assistive devices will be provided.
• While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting; close vision and ability to adjust focus.
• Must have a valid driver’s license. A company vehicle may be provided.
• Must have a clean Motor Vehicle Record.

Alliance Team Members Demonstrate DRIVE

• Dedicated: Follows through on commitments. Strong say/do.
• Respectful: Acts with integrity and values diverse perspective.
• Innovative: Always looking for a better way; leads change.
• Versatile: Adapts quickly to changing circumstances. Demonstrates agility.
• Engaged: Acts like an owner. Wants to create and grow a business which is tightly aligned with market needs.

EEO

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.