Installed Manager

Kight Home Center; Wilmington (NC); Hybrid; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health, Dental, Vision after 30 days

Short & Long-Term Disability

Company-paid life insurance and AD&D

Optional supplemental life insurance

Company-match 401(k)

Vacation time and paid holidays

Vendor incentives

Growth opportunities

Military encouraged to apply

Job summary

Carter Lumber in Wilmington, NC seeks an Installed Manager to oversee installation services by employees and subcontractors, manage schedules, and ensure customer satisfaction with high workmanship quality.

Responsibilities include recruiting field personnel, coordinating jobs, driving process improvements, and maintaining safety compliance. A strong focus on customer service and problem solving is essential for success.

Qualifications

• 2+ years of installed sales or related building materials experience.
• Strong knowledge of installation methods and process improvements.
• Ability to solve problems using good judgment in analysis and troubleshooting.
• Excellent organizational, communication and customer service skills.
• Must have a valid driver’s license and a reliable vehicle.

Responsibilities

• Identify and recruit qualified field personnel and subcontractors.
• Ensure all paperwork requirements are met.
• Ensure installers perform work according to the company’s code of conduct.
• Collaborate with Installed Service Manager to meet sales and margin goals.
• Schedule and coordinate installed services.
• Work with existing sales force to identify installed sales opportunities and present installed sales.
• Research market opportunities and trends to grow installed sales.
• Ensure jobs are completed on time and per contract.
• Solve issues in a patient and respectful manner with high workmanship quality.
• Direct and train installers to meet regulatory guidelines and training needs.

Skills

Installed sales

Installation knowledge

Analytical thinking

Customer service

Communication

Driver's license

Job description

A Carter LumberInstalled Manager is responsible for overseeing various installation services, repairs and remodeling work performed by installers, both employees and subcontractors, as well as managing installation schedules. Knowledge of building materials, local building codes and proper installation techniques will be vital in this position’s success as well as, a strong commitment to customer service. A strong belief in the mission and goals of the company are necessary to this position.

Requirements

• Must possess 2 + years of installed sales or related building materials or installation experience.
• Strong knowledge of installation methods and process improvements
• Ability to solve problems by using strong judgment in analyzing, troubleshooting, and evaluating the problem.
• Possess excellent organizational, communication and customer service skills.
• Ability to analyze and provide recommendations to solve problems.
• Must have a valid driver’s license and a reliable vehicle.

Responsibilities

Program Management

• Identifies and recruits qualified field personnel and subcontractors.
• Ensures all paperwork requirements are met.
• Ensures that installers are completing work according to the company’s code of conduct.
• Works closely with the Installed Service Manager to create a strong installed sales team to meet company sales and margin goals.

Job Management

• Schedules and coordinates installed services.
• Works with existing sales force to identify installed sales opportunities and makes installed sales presentations to potential customers.
• Researches and identifies market opportunities and trends to grow installed sales.
• Ensures that jobs are completed timely and according to contract.
• Solves issues in a patient and understanding manner while ensuring the customer is treated with the utmost respect and given the highest quality of workmanship.

Safety

• Ensures Installers are performing their job in a safe manner and that OSHA regulations are being followed.
• Directs and facilitates best practices to ensure safety standards are being met by conducting inspections.

Knowledge & Training

• Ability to direct and train Installers effectively to ensure the guidelines and requirements are being met per regulatory agencies.
• Ensures the Installer has the training needed to install the product safely and efficiently.

Benefits (full-time employees)

• Health, Dental, Vision (Single and Family Plans) available after 30 days of employment
• Short and Long-Term Disability
• Company-paid life insurance and AD&D
• Optional supplemental life insurance
• Company-match 401(k)
• Vacation time and paid holidays
• Vendor incentives
• Room for growth; we promote from within!
• Military encouraged to apply!