Installation & Training Coordinator — Client Success & Ops

Gaumard Scientific; Miami (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

11 paid holidays

401k with company match

Job summary

Gaumard Scientific in Miami, FL seeks an Installation/Training Administrator to support the Installation/Training team and coordinate visits. You will guide field specialists on installations and training, ensuring customer satisfaction after service visits and coordinating day‑to‑day operations.

The role reports to the Simulator Installation/Training Manager and requires strong communication, organization, and time management skills, with proficiency in MS Office and SAP.

Qualifications

• Associate’s degree in business administration or related field preferred.
• Minimum 3 years’ experience in a technical/customer support role or related experience.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to manage deadlines and multi‑project workloads.
• Fluent in English; Spanish or another language is a plus.
• Proficient in MS Word, Excel, PowerPoint and Outlook.
• Independent, self‑starter with ability to work without supervision.

Responsibilities

• Create Installation/Training calls for customer visits.
• Conduct post‑visit follow‑ups with customers.
• Develop weekly Installation/Training assignments lists.
• Assist manager with SOPs for SAP, Scheduling and Reports.
• Train Installation/Training staff in SAP, Scheduling and Reports.
• Relay customer feedback to management.
• Prepare weekly/monthly management reports.
• Plan future installation/training schedules with Manager.
• Notify customers of upcoming installation/training visits.
• Perform other duties as assigned.

Skills

Exceptional communication

Interpersonal skills

Organizational skills

Time management

Independent work

MS Word

MS Excel

PowerPoint

Outlook

English fluency

Education

Associate’s degree in business administration or related field

Tools

SAP

Job description

Gaumard Scientific in Miami, FL seeks an Installation/Training Administrator to support the Installation/Training team and coordinate visits. You will guide field specialists on installations and training, ensuring customer satisfaction after service visits and coordinating day‑to‑day operations.

The role reports to the Simulator Installation/Training Manager and requires strong communication, organization, and time management skills, with proficiency in MS Office and SAP.