Installation Technician - Needham MA

Vipauto; Needham (MA); On-site; USD 40,000 - 50,000; Full time

Job summary

Vipauto in Needham is seeking an Installation Technician to provide automotive maintenance and repair services. The role emphasizes safety and customer service, requiring candidates to comply with VIP’s operational standards and complete necessary training.

A background in automotive services with relevant certifications is preferred. This is a full-time position with a commitment of 40 hours per week.

Qualifications

• One year of related experience in the automotive service field.
• Ability to effectively explain vehicle information to customers.
• Capacity to diagnose automotive problems and recommend solutions.

Responsibilities

• Provide automotive repair and maintenance services for customers.
• Comply with workplace safety policies and report unsafe actions.
• Complete all required training and certification for the position.

Skills

Automotive repair

Customer service

Safety compliance

Technical instruction reading

Education

Completion of a two-year college or technical school program

Tools

ASE Certification G1

ASE Certification A4

Job description

444 Hillside Ave, Needham Heights, MA 02494, USA

Job Description

Posted Tuesday, June 2, 2026 at 4:00 AM

REPORTING TO: Service Manager

EMPLOYMENT CLASSIFICATION: Non-exempt / hourly

GENERAL SUMMARY

The Installation Technician (I.T.) lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP culture and following VIP processes to ensure that customers get a different & better experience. An I.T. must work effectively and safely to ensure good communication, teamwork, and operation in serving customers. The I.T. is responsible for effective repair and replacement of automotive tires, parts, fluids, and accessories and ensuring these services are done right the first time. An I.T. is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations.

DUTIES & RESPONSIBILITIES

1. Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
2. Provides automotive repair and maintenance services for customers, including but not limited to: Tire Services, Oil Changes, Under hood Services (Batteries, Filters, Bulbs, Wipers, etc.), Multi-point Vehicle Inspections (MPIs), Wheel Alignments and Preventive Maintenance Services.
3. Ensures a valid Service Work Order is initiated prior to initiating service on a vehicle and ensures it is visibly displayed with the vehicle while it is being serviced.
4. Ensures an MPI is completed prior to initiating service on every vehicle and actively supports and participates in the 5-for-5 Customer Engagement Process.
5. Ensures the Service Work Order and any required printouts are completed and returned to the Service Desk with the vehicle keys upon completion of service.
6. Obtains needed parts only from a member of the Desk Team (Service Manager, Assistant Manager, Service Writer, or Tech/Advisor) and returns all unused parts to the Desk Team after completion of service.
7. Returns cores, batteries and used tires to designated security areas for appropriate handling.
8. Maintains a minimum average productivity of 50% during any consecutive sixteen-week period.
9. Follows VIP’s quality service policies to ensure work is performed in accordance with VIP quality standards.
10. Completes all required training and certification for the position.
    • Take and pass all required and assigned LMS training
    • Complete all required safe equipment operation training
    • Become a Licensed State Vehicle Inspector (state-specific requirement)
    • Become T.I.A basic automotive tire service (BATS) certified and T.I.A. advanced TPMS certified
    • Become ASE certified in G1, A4 and A5
    • Train, support and deliver the 5-for-5 process to educate our customers about their vehicle’s condition
    • Attend meetings and training sessions as needed. Typically, several times per year.
11. Quality, Safety & Housekeeping Responsibilities
    • Road tests vehicles as necessary after service to ensure safe and satisfactory operating conditions
    • Secures and locks customer vehicles when returning vehicles to parking lot upon completion of service
    • Installs seat and steering wheel covers and floor mats prior to entering customers’ vehicles
    • Maintains a clean work area clear of debris, cores, unused parts and stray tools and equipment
    • Maintains and cleans shop equipment immediately after use by removing debris, grease, chemicals, etc.
    • Participates in daily and weekly shop maintenance programs as designated by Service Management
    • Complies with established safety and loss prevention programs to include protective eyewear
12. Additional Responsibilities (Performs other functions as required.)
    • Maintains technical capabilities to ensure safe use of service equipment and maintain ASE certification status
    • Reviews and Authorizes time worked and attendance records in DAYFORCE daily and weekly
    • Complies with the provisions of VIP’s culture and service standards
    • Participates actively in team meetings
    • Works in conjunction with the Service Manager to ensure shop equipment safe operation standards are met
    • Complies with company, municipal, state, and federal regulations regulating disposal of hazardous waste
13. Facility and Equipment Maintenance
    • Ensures satisfactory maintenance, appearance, and condition of facility to comply with security, safety and environmental codes and ordinances
    • Ensures satisfactory maintenance, appearance, and condition of equipment, ensuring the team has the resources they need to meet our customer’s needs
    • Ensures appropriate steps are taken to maintain a clean service department throughout the business day
    • Any facility or equipment issues should be entered into the facility or equipment database
14. Procedural Compliance
    • Enforces strict compliance with the service Code of Ethics and all municipal, state, and federal regulations and procedures pertaining to the operation of the location.

PERFORMANCE MEASUREMENT

Maintain minimum 50% Productivity, measured as Billed Hours / Worked Hours

Minimal come backs, ensuring work is completed properly the first time

STANDARD MANAGEMENT WORK WEEK

SCHEDULE: The standard expectation is 5-day work and 40 hours per week.

ATTENDANCE: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team

REQUIRED QUALIFICATIONS

1. Knowledge, Skills, and Abilities
   • Read, analyze, and interpret technical instructions, journal and procedures, or governmental regulations
   • Effectively explain vehicle information to customers, present and respond to questions from coworkers
   • Diagnose and recommend solutions to basic automotive problems
   • Interpret, understand, and apply instructions furnished in written, oral, diagram, or schedule form
   • Ability to successfully perform required types of automotive services listed above
2. Minimum Educational and/or Experience Level
   • One year of related experience in automotive service field
   • Completion of two-year college or technical school program recommended
   • Or an equivalent combination of education and experience
3. Certificates, Licenses, and/or Registrations
   • Current, valid driver’s license issued in state of residence
   • ASE Certification G1 – Maintenance and light repair recommended
   • ASE Certification A4 – Suspension & Steering

Physical Demands are described below. Essential Physical Activity Requirements

Less than 1/3 of Time: Reaching, Standing, Pushing / Pulling, Walking, Climbing, Kneeling

1/3 to 2/3 of Time: Reaching, Standing, Pushing / Pulling, Walking, Climbing, Kneeling

More than 2/3 of Time: Reaching, Standing, Pushing / Pulling, Walking, Climbing, Kneeling

Essential Weightlifting/Force Exertion Requirements: More than 21lbs. Up to 20lbs.

• Close vision (clear vision at 20 inches or less)
• Distance Vision (clear vision at 20 feet or more)
• Color Vision (ability to identify and distinguish colors)
• Peripheral Vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)
• Depth Perception (three-dimensional vision, ability to judge distances and spatial relationships)
• Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

ACKNOWLEDGEMENT

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities.

IT-1

VIP, Inc is an equal opportunity employer dedicated to a policy of compliance with all federal, State, and local laws regarding nondiscrimination in employment. No question on this application is intended to secure information to be used for unlawful purposes. Consistent with the provisions of the Americans With Disabilities Act (ADA) and the Maine Human Rights Act (MHRA), and other States’ disability laws, applicants may request accommodations needed to participate in the application process.

444 Hillside Ave, Needham Heights, MA 02494, USA