Installation Technician (Job ID 3021235)

ADT Security Services; Kentwood (MI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Full benefits after 31 days

Casual work environment

Medical, Dental, Vision, 401(k)

Paid vacation time

Tuition reimbursement

Career growth opportunities

Job summary

ADT Security Services seeks a Residential Installation Technician to evaluate customer needs, design, install, and educate customers on their security systems at homes or small businesses.

You will work with customers to determine optimal equipment, install and test operations, and ensure proper functionality and signal reception. The role involves visiting customer locations, collaborating with coworkers, and pursuing safe practices on site.

Qualifications

• Customer-focused and customer-driven mindset.
• Technical aptitude to assess and install security solutions.
• Clear verbal communication to explain systems to customers.
• Ability to thrive when facing uncertainty and adapt.
• Valid driver's license required.

Responsibilities

• Determine optimal system and equipment with customers.
• Install and test all equipment to ensure proper functionality and signal reception.
• Evaluate customer information and propose best solution for the location.
• Identify opportunities to improve system usability and recommend enhancements.
• Adhere to safety practices to protect people and property.
• Prevent loss of materials, ladders, and tools on site.
• Leave the site clean and in good condition after work.

Skills

Customer focused

Technical aptitude

Strong verbal communication

Thrive in uncertainty

Valid driver's license

Education

High School degree

Job description

What defines success at ADT?

The Residential Installation Technician’s primary functions and responsibilities are to evaluate the customer’s needs, design, install, and educate the customer on the use of their system.

Key Responsibilities

• Work with the customer to determine optimal system and equipment to meet their needs.
• Install and test the operations of all equipment to ensure proper functionality and signal reception required to establish service.
• Evaluate the information provided and work with the customer to provide the best possible solution for their location.
• Identify opportunities to improve the use and functionality of the customers system and provide those recommendations.
• Pursue safety practices to safeguard against injury and damage to property.
• Assure against loss of unused materials, ladders, and tools on a job site or office location.
• Collect all debris, patch any holes, and clean the site, leaving it as nice or in better condition than when started.
• And any other duties needed to help drive our vision, fulfill our mission and abide by our organization’s values.
• You will work in a dynamic, collaborative environment, working closely with customers and coworkers.
• This role involves providing solutions by visiting customers at their homes or businesses.

Qualifications

• Customer focused and customer driven mindset
• Technical aptitude
• Strong verbal communication
• Thrive in the face of uncertainty
• Valid driver's license
• High School degree or the equivalent
• Electronic Trade School training is a plus!

Benefits

• Full benefits on the 1st of the month after 31 days of employment
• Casual yet energetic and engaging work environments
• Medical, Dental, Vision, 401(k) with employer matching
• Paid vacation time (We all need to recharge)
• Tuition reimbursement, employee referral bonuses
• A culture of coaching, development and career growth opportunities

Additional Information

In the event a position is commission-based, compensation is solely based on the individual’s sales volume. This applies only to commission roles.

Legal Notice and EEO Statements

Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.