Installation Technician (Audio Visual) New Jersey

Cenero; Lebanon (Lebanon County); On-site; USD 30,000 - 44,000; Full time

Benefits offered by this job

Healthcare coverage

401K with company match

Paid vacation and holidays

Tuition assistance

Job summary

Cenero, a leading AV solutions provider, seeks an Audio-Visual Installation Technician to support on-site installations across client sites in the New Jersey/NYC metro area. The role involves heavy travel, lifting up to 75 pounds, and work on construction sites and offices, with emphasis on safe installation and customer service.

Qualified applicants will have basic AV knowledge, TCP/IP networking familiarity, and hands-on experience with AV equipment.

Qualifications

• Basic knowledge and hands-on experience with AV equipment and/or general construction.
• Basic knowledge of VTC, ATC, networking software and hardware.
• Basic knowledge of TCP/IP networking, switches, routers, firewalls.
• Basic working knowledge of computers (Windows-based) and software.
• Basic customer service experience.

Responsibilities

• Assist with technical production for basic and advanced integration projects.
• Provide mechanical assistance and ensure hardware is installed safely as designed.
• Support production with room check, dry-run, and clean work environment.
• Support engineering and sales with field mark-ups and document control training.
• Maintain client interaction and training protocols on site.

Skills

AV equipment knowledge

General construction

TCP/IP networking basics

Windows PC basics

Customer service experience

Education

High school/trade school/college education

Job description

Cenero employees are truly empowered to innovate at every level, in every function. We hire high energy activators, that aren't afraid to leverage their passion and expertise. And we're agile, which means you can make a difference with your career, while learning, growing and having fun!

JOB SUMMARY FOR AUDIO-VISUAL INSTALLATION TECHNICIAN

ESSENTIAL DUTIES AND RESPONSIBILITIES

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position involves heavy travel to client sites.

Must have a current drivers license to operate company vehicles.

While performing the duties of this job, the employee is regularly required to sit; use hands and fingers to operate a computer and telephone keyboard, and talk or hear.

The employee is often required to stand, walk, and reach with hands and arms.

Must be able to lift 75 pounds regularly.

Must be comfortable and capable of overhead work while on ladders, lifts, and scaffolding.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Occasional travel to remote sites (>2hrs from a Cenero office) may be necessary at times.

Local travel 90% at client sites primarily throughout the New Jersey/New York City Metro area. (10% at Cenero office).

Work environment ranges from construction sites to professional offices, server rooms, and Network Operation Centers.

Technical Production

• Assist with technical assistance for Cenero’s basic and advanced integration projects
• Understand basic level experience and ability on technical processes, hardware, and software
• Work with the Lead Installation technician on technical assistance for basic and advanced signal flow
• Assist in calibrating & tuning audio and video levels and signals per performance standards
• Diagnose and correct signal flow issues with standard troubleshooting methods with guidance from the Lead Installation technician.

Mechanical Production

• Provide mechanical assistance for Cenero’s basic and advanced integration projects
• Understand basic level experience and ability on mechanical processes, materials, and tools
• Utilize mechanical installation standards to ensure the hardware is installed safely and as specified in the design
• Use proper methods to carefully load/unload, pack and secure materials in transit for installations

Production Support

• Utilize room check process and dry-run/prep process to ensure the job is completed as designed
• Maintain a clean and orderly work environment at all times
• Participate in lesson learned discussions and PROQUALAS improvement process
• Provide daily updates by reporting to the Lead Installation Technician and Production Manager

Engineering & Sales Support

• Understand document control process training for field mark-ups

Other areas of responsibilities

• Maintain client interaction, assessment of site conditions, and training protocols
• Ensure safety training is current

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• High school, trade school, or college education and/or equivalent combination of education and experience
• Basic knowledge and hands-on experience with AV equipment and/or General construction
• Basic knowledge of VTC, ATC, networking software, and hardware is preferred
• Basic knowledge of TCP/IP networking, switches, routers, firewalls are preferred
• Basic working knowledge of computers (Windows-based) and software
• Basic customer service experience
• Maintain a positive attitude, strong work ethic, and embrace a team-centric environment

LANGUAGE SKILLS

• Ability to read, analyze, and interpret complex documents including product specifications, wiring diagrams, and architectural drawings
• Ability to respond effectively to sensitive customer inquiries or complaints
• Strong interpersonal and communication skills are required

MATHEMATICAL SKILLS

Ability to comprehend and apply principles of modern algebra and equations.

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid driver’s license with a minimum 3-year clean driving record
• Infocomm CTS certification (must obtain 3 years from employment start)
• Crestron DMC-E required (must obtain within 2 years of employment)
• Additional applicable industry certifications and training are required.
• Additional applicable manufacturer certifications and training is required
• Maintain and/or acquire OSHA 10 hours construction within 3 months from employment start

HEALTH BENEFITS AND PERKS

• Industry-leading healthcare coverage begins on your first day of employment. We offer a PPO or a HDHP which includes medical, dental, vision, and prescription coverage
• Contribute to your financial security with savings and a 401K Investment plan with company match
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Dependent Care Spending Account (DCA)
• 100% Company paid Life insurance for employees
• 100% Company paid Short Term Disability
• Optional Long Term Disability
• Enjoy paid vacation time and paid holidays annually.
• Paid Time Off awarded at hire
• On-site gym, weight room, locker room
• Augment your education with tuition assistance programs.
• Opportunities to network and connect
• Lucrative Employee Referral program
• Delicious Free coffee

COMPENSATION TRANSPARENCY

The salary range for an Audio Visual Installation Technician can range from $21.50 per hour to $31.75 per hour. The actual amount to be offered to the successful candidate will be within that range. Individual pay is determined by different factors, including work experience, geographic location, job-related skills, education level, position specific technical certifications, and additional trainings completed. All health and wellness benefits will begin on Day 1 of employment. There is no mandatory 90-day waiting period.

COMPANY INFORMATION

Since 1999, Cenero has helped organizations gain a competitive edge by leveraging audio visual and conferencing technology as productivity tools. Our extensive knowledge of Audio-Visual Systems, Video Conferencing and Network Infrastructure delivers solutions that improve communication and drive efficiency throughout the client’s organization. The right technology can make or break a video meeting. Smart AV solutions can offer both in-office and remote participants an equal seat at the table, so everyone can engage and interact easily and comfortably. AI–informed technology can improve audio, video and interactive experiences, creating a consistency across spaces and seamlessly connecting remote teams.

Our Constant Connect solution is a suite of managed services that assures technology readiness for all collaboration spaces. The suite includes:

• Proactive Managed Servicesidentify and solve issues before meetings even start
• UC Proactive Managed Servicesmonitors rooms and UC platforms like Teams and Zoom to keep spaces fully functional
• Reactive Managed Servicesprovide immediate assistance for all tech issues
• AnAnalytics Dashboardprovides detailed data for more informed business planning
• AV Staffing Servicesprovide on-site support of complex AV technology

We are growing rapidly, and our recent acquisition by Ricoh in October 2022 has accelerated our growth. This acquisition will help RICOH support its customers with their growing number of offices, meeting rooms, and learning spaces that are quickly being modified to support hybrid working and learning models. Cenero has a new headquarters building in Malvern, PA, and 4 other U.S. offices. (New York, Washington DC, Charlotte, and Dallas) We offer a range of flexible AV solutions that improve communication, drive productivity, and empower collaboration. Our suite of solutions includes systems design and delivery, as well as managed services, which fits in perfectly with Ricoh's portfolio of digital workplace solutions.

At Cenero, we have a vibrant corporate culture which focuses on work/life balance. Cenero has won numerous awards including Best Place to Work and Inc Magazine’s List of the 5000 Fastest Growing Companies (both awards 4 times). You can choose from a broad selection of medical, dental, vision, life insurance, and disability insurance options. You can contribute to your financial security with a Retirement Savings Plan (401K) with a company match. You can augment your education with tuition assistance programs. Enjoy paid vacation time and paid holidays annually. All of your benefits begin on Day One of employment.

Cenero provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Direct candidates only. HLH

No employment agencies or third-party resumes will be accepted.