Installation Technician

Hobart Food Equipment and Service; Redmond (WA); On-site; USD 40,914 - 55,379; Full time

Job summary

A leading food equipment manufacturer is seeking an Installation Technician to assist with installing and maintaining commercial food equipment. Responsibilities include assembly, inspection, and driving service vehicles to transport equipment. The candidate should have a high school diploma, relevant experience, and strong customer service skills. This position requires flexibility in hours and travel, offering a pay rate between $29.70 and $40.20 per hour, depending on qualifications.

Qualifications

• High School diploma, GED, or equivalent experience.
• 1–2 years of experience in a related field.
• Ability to work safely with mechanical and electrical equipment.
• Basic knowledge of welding, hydraulics, and/or electrical systems.
• Basic understanding of mechanical troubleshooting.
• Basic plumbing and soldering knowledge.
• Basic knowledge of CO₂ and Freon systems.
• Familiarity with safely moving tools and equipment.
• Strong customer service skills, including resolving customer concerns.
• Ability to manage expense reports and travel-related documentation.
• Willingness to grow into a Service/Repair Technician role.
• Bilingual (Spanish) skills are a plus.
• Valid driver’s license with an acceptable driving record.

Responsibilities

• Assist with the installation, assembly, inspection, and basic maintenance of commercial food equipment.
• Uncrate, move, and position equipment safely at customer sites.
• Inspect equipment to ensure proper operation and report issues as needed.
• Drive service and delivery trucks to deliver or pick up equipment using lift-gate systems.
• Assist Service Technicians and Branch employees with installation and service activities.
• Support customers by providing courteous service and addressing basic questions or concerns.
• Follow all safety guidelines, company policies, and procedures.
• Manage expense reports and travel-related documentation as required.
• Maintain tools, equipment, and vehicle appearance.
• Work flexible hours, including overtime, extended driving days, and travel as needed.
• Demonstrate willingness to develop skills toward a future Service/Repair Technician role.

Job description

Job Description
ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food service and retail customers through its subsidiaries. The company’s products include ware washing equipment; cooking equipment, including ovens, ranges, and broilers; refrigeration equipment, including refrigerators, freezers, and prep tables; food processing equipment, including slicers, mixers, and scales; and kitchen exhaust, ventilation, and pollution control systems. ITW FEG has the largest service network in this industry to support our global customers, with highly specialized technicians and best‑in‑class supply chain procedures. The company was incorporated in 2001 and is based in Troy, Ohio. ITW Food Equipment Group LLC is an Illinois Tool Works Inc. subsidiary.

Summary

The Installation Technician is responsible for assisting with the installation, assembly, inspection, and basic maintenance of commercial food equipment. This role supports installation projects by uncrating, moving, positioning, and assembling equipment, as well as ensuring proper operation under supervision. The Installation Technician will also be responsible for driving service and delivery vehicles to transport equipment safely to job sites using lift‑gates. The selected candidate will work closely with Service Technicians and Branch team members and must be flexible to work hours as required, including travel and overnight assignments when needed.

Essential Duties And Responsibilities

• Assist with the installation, assembly, inspection, and basic maintenance of commercial food equipment
• Uncrate, move, and position equipment safely at customer sites
• Inspect equipment to ensure proper operation and report issues as needed
• Drive service and delivery trucks to deliver or pick up equipment using lift‑gate systems
• Assist Service Technicians and Branch employees with installation and service activities
• Support customers by providing courteous service and addressing basic questions or concerns
• Follow all safety guidelines, company policies, and procedures
• Manage expense reports and travel‑related documentation as required
• Maintain tools, equipment, and vehicle appearance
• Work flexible hours, including overtime, extended driving days, and travel as needed
• Demonstrate willingness to develop skills toward a future Service/Repair Technician role

Supervisory Responsibilities

This position has no direct or indirect supervisory responsibilities.

Qualifications

• High School diploma, GED, or equivalent experience
• 1–2 years of experience in a related field
• Ability to work safely with mechanical and electrical equipment
• Basic knowledge of welding, hydraulics, and/or electrical systems
• Basic understanding of mechanical troubleshooting
• Basic plumbing and soldering knowledge
• Basic knowledge of CO₂ and Freon systems
• Familiarity with safely moving tools and equipment
• Strong customer service skills, including resolving customer concerns
• Ability to manage expense reports and travel‑related documentation
• Willingness to grow into a Service/Repair Technician role
• Bilingual (Spanish) skills are a plus
• Valid driver’s license with an acceptable driving record

COMPETENCIES

Technical and Analytical Skills

• Ability to read and interpret standard service manuals, mechanical diagrams, and understand parts stocking and identification methods, practices, and procedures
• Understanding of basic math (addition, subtraction, multiplication, division, percentages, measurement conversions)
• Compiles and summarizes data for supervisor and/or branch manager to help them create customer‑focused strategies for fostering relationships and sales
• Basic knowledge of / working knowledge of Windows applications and Microsoft Office programs such as Word and Excel

Quality

• Demonstrates accuracy and thoroughness
• Looks for ways to improve and promote quality
• Applies feedback to improve performance
• Monitors own work to ensure quality

Quantity

• Meets productivity standards as set by Customer Facing Metrics (CFMs)
• Completes work in a timely manner
• Strives to increase productivity
• Works quickly

Attendance/Punctuality

• Is consistently at work and on time
• Ensures work responsibilities are covered when absent
• Arrives at meetings and appointments on time

Dependability

• Follows instructions, responds to management direction
• Take responsibility for own actions

Teamwork

• Balances team and individual responsibilities
• Exhibits objectivity and openness to others' views
• Gives and welcomes feedback
• Contributes to building a positive team spirit
• Puts success of team above own interests
• Able to build morale and group commitments to goals and objectives
• Supports everyone’s efforts to succeed
• Recognizes accomplishments of other team members
• Keeps commitments
• Commits to extended hours of work when necessary to reach goals
• Completes tasks on time

Safety

• Ability to read and understand safety guidelines of the business
• Ability to approach job responsibilities with an emphasis on safety, efficiency, and quality
• Performs periodic visual safety inspections of vehicle and equipment, reports vehicle and tool defects and takes them out of service until repairs are made or items replaced
• Demonstrates a comprehensive knowledge of company products and services
• Completes required safety training

Time Management and Communication Skills

• Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame
• Demonstrated ability to communicate orally with individuals from within and outside the organization
• Demonstrates crisis/conflict resolution skills
• Ability to self‑motivate and take direction from senior technicians and management
• Thrives in multi‑tasking environment and can adjust priorities quickly

PHYSICAL DEMANDS & WORK ENVIRONMENT

Physical Demands

• Lift up to 75 lbs with or without assistance
• Climb up to 10 ft with an A‑frame ladder
• Ongoing roof access may be necessary through extension ladders or fixed ladders greater than 20 feet
• Extensive walking 3‑5 miles/day
• Extensive driving 5‑6 hours/day
• Kneel, squat, bend, push/pull
• Move in different positions to accomplish tasks in various environments including tight and confined spaces
• Operate motor vehicles or heavy equipment
• Operate machinery and/or power tools

Working Conditions

• Office facility and customer facilities (including commercial kitchens of various types of businesses)
• Exposure to noise, heat, cold, slippery, wet, dirty conditions may occur
• Travel requirement up to 50% of time

Hours of Work

• Normal business hours with occasional/frequent/extended hours as needed
• Flexibility with schedule to meet critical deadlines
• Extended hours may include nights and/or weekends
• Normal scheduled hours cover early mornings, evenings and/or weekends

Compensation Information

The pay rate will depend on the successful candidate’s qualifications and prior experience. The range for this position is below: $29.70 - $40.20 per hour.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.