Installation Technician

DIRECTV, LLC; Durham (NC); Presencial; USD 33 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

medical/dental coverage

401(k) plan

tuition reimbursement and paid time of

Free DIRECTV Premier Package with free

Free DIRECTV STREAM Premier Package

25% off AT&T Cell Phone Service

Resumo da oferta

DIRECTV is hiring an Installation Technician to service central North Carolina, including Fayetteville, Sanford, Pinehurst, and nearby areas. You will install and repair satellite equipment, educate customers on features, and verify services work during on-site visits.

The role requires safety-conscious, customer-focused individuals who can work day, evening, or night shifts and travel as needed. Compensation includes an hourly base wage of $23.73–$30.13 plus bonus and benefits; wage ranges vary

Qualificações

• Excellent customer service skills and ability to educate customers on features of services.
• Ability to install and repair equipment and explain service functionality to customers.

Responsabilidades

• Install and service satellite equipment at customer sites and locations inside buildings or attics.
• Educate customers on service features and ensure all services work; demonstrate and bill video service.
• Use a company PC to retrieve and complete orders.
• Work outdoors in various weather; follow safety procedures.
• Drive a company vehicle or report to work location as required.

Conhecimentos

Customer service

Installation basics

Formação académica

None

Ferramentas

Company PC

Descrição da oferta de emprego

This position will service multiple locations across central North Carolina, including Fayetteville, Sanford, Pinehurst, and surrounding communities.

When you join DIRECTV, you’ll be a part of a team that’s supporting our customers from the front lines. Whether it’s connecting them to the latest technology or getting them plugged into our world-class services, your work will create connections and support our mission of taking entertainment to the next level. It’s an opportunity to showcase your customer experience expertise and represent our company as the face of our brand. So, if you’re up for delivering the future, we’re up for providing you with a bundle of opportunities for success.

Benefits

• medical/dental coverage
• 401(k) plan
• tuition reimbursement and paid time off
• Free DIRECTV Premier Package with free installation (this includes free HBO Max, Cinemax, Showtime & Starz)
• Free DIRECTV STREAM Premier Package (this includes HBO Max, Epix, Starz NBA League Pass,) and unlimited cloud DVR
• 25% off AT&T Cell Phone Service

Role Description

As an Installation Technician, you’ll work inside or out to install and repair equipment as you take the lead on providing our voice, data and video services. You’ll need to be able to work independently, but most importantly, you’ll need to have excellent customer service skills as you’ll educate customers on the features and functionality of our services. We’ll look to you to promote DIRECTV as a premier service provider while you provide best-in-class customer service during installations.

What you’ll do:

• Working at heights on ladders and raised surfaces to install and service customer satellite equipment.
• Educate customers on the features and functionality of the services.
• Verify all services are working and demonstrate, sell and bill video service while engaging with customers.
• Perform work in buildings, attics, basements, and crawl spaces that involves bending, kneeling, stooping, crouching, crawling, etc.
• Use a company PC to retrieve and complete orders.
• Work outside in all types of weather while using and/or wearing appropriate safety equipment and following established safety practices and procedures.
• Drive a company vehicle and/or report directly to work location.

The base wage range for this full-time position is $23.73 to $30.13 per hour + bonus (if applicable) + benefits. Our wage ranges are determined by role and location. The range displayed on each job posting reflects the minimum and maximum hourly wage for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific wage range for your location during the hiring process.

Here’s what you’ll need:

• A valid state driver's license, commercial license, or chauffeur’s license, whichever is applicable, appropriate to weight and size of vehicle driven, dependent on state and federal licensing requirements.
• Complete a satisfactory driving record check.
• Must be willing to work day, evening or night tours; overtime, emergency call-outs, weekends and holidays as required.
• May require travel for out-of-area work which may include overnight travel.
• May require drug testing as mandated by state and federal requirements.
• May require a security check.
• May require ability to drive vehicle with manual gear shift.
• May require working outside in all kinds of weather.
• May require working in an environment that is not heated or air conditioned.
• Must be able to stand for long periods of time.
• Must have Satisfactory results from the Premise Technician Assessment Technical.

Physical Requirements

• Complete a satisfactory Physical Abilities Evaluation (PAE) – Must be able to lift up to 80 pounds.
• To meet manufacturer's safety requirements on equipment used, candidate's body weight must not exceed 275 pounds for assignments involving ladder climbing.
• Must be able to perform work involving a lot of kneeling, stooping, crouching, crawling or other uncomfortable positions.

At DIRECTV, meeting our customers’ needs plays an important role in our success – but your ability to provide them with best-in-class service is even more critical.

We’re offering an opportunity to work at the frontlines of our company, connecting customers in your community with the best in tech and entertainment. Whether it’s upgrading services or installing our products, your impacts will be felt by customers far and wide. There’s no better time to join our team. So, what do you say? Are you ready to deliver the future of entertainment? DIRECTV will consider for employment qualified applicants in a manner consistent with the requirements of federal, state, & local laws DIRECTV has been at the forefront of entertainment for nearly three decades. Focused on our people, vendors, and customers, we’re committed to providing unparalleled entertainment experiences where, when and how people want it. Are you ready to join us as we’re reimagining what’s possible?