Installation Tech III

City of Lincoln; Raleigh (NC); On-site; USD 52,000 - 72,000; Full time

Job summary

TrueNet Communications is seeking an Installation Technician to handle structured cabling and installation of voice and data systems, networks, and wireless infrastructure. The role involves detailed field work, coordinating tasks, and ensuring quality and safety across assignments.

The candidate should have at least 5 years of telecom experience, strong mechanical aptitude, and proficient use of MS Office and Windows-based systems.

Qualifications

• High school diploma or GED required.
• Vocational/Technical School desired.
• Minimum of 5 years telecommunication training and/or experience.
• Must be proficient in telephony beyond standard installation and technical scope.
• Ability to think critically and solve problems.
• Ability to handle confidential information with discretion.
• Strong mechanical aptitude and intermediate MS Office skills.
• Ability to prioritize and handle multiple tasks in a fast-paced environment.

Responsibilities

• Has technical proficiency of structured cabling, installation of voice and data systems, networks, and wireless.
• Performs additions, removals, changes, upgrades and maintenance to service contracts.
• Performs installations and maintenance of equipment.
• Performs engineering of new projects.
• Ensure accuracy in installation of equipment; conduct tests for completeness and wiring correctness.
• Manage inventory and calibration of tools; submit change requests as needed.
• Prepare methods of procedure for customer approval and present to customers.
• Assigns tasks to team and monitor work quality, safety, and efficiency.
• Interface with customer contacts and coordinate with other vendors for projects.
• Provide technical support for customers and technicians; attend planning and progress meetings.

Skills

Structured cabling

Telecom installations

Project coordination

MS Office

Windows PC

Education

High school diploma or GED

Vocational/Technical School

Job description

• Job Category Non-Exempt FT
• Relocation Expense Covered No
• Employee Type Non-Exempt FT
• Required Degree NONE
• Travel 80%
• Manage Others No

Description

The Installation Technician is responsible for structured cabling, installation of total integrated voice and data systems, networks, and wireless. (This is meant to be a guide. Duties may vary dependent upon management.)

Essential Position Functions

• Has technical proficiency of structured cabling, installation of total integrated voice and data systems, key systems, networks, and wireless.
• Completes any additions, removals, changes, upgrades and maintenance to service contracts.
• Performs installations and maintenance of equipment.
• Performs engineering of new projects.
• Perform installation and maintenance of equipment installations, central office equipment including: iron work, AC, transport equipment, and all infrastructures. Occasionally performs outside plant installation.
• Manage inventory of assigned tools.
• Ensures that all assigned tools are current on calibration.
• Submits ECR or Red Line for any change that would alter the work items, assignments, and/or specifications.
• Must be proficient in writing and presenting a method of procedure for our customers’ approval.
• Stages all of the equipment and inventorying material for accuracy.
• Assigns specific tasks to subordinates and monitors their work ethics for efficiency, quality, and safety.
• Responsible for the accuracy in the installation of each and all types of equipment installed.
• Performs a test for completeness or wiring to ensure all is installed correctly.
• Responsible for the accuracy of all final paperwork required and turned over to the customer in a timely manner.
• Completes quality assurance procedures and checks the final products for errors.
• Ensures the safety, quality, and efficiencies of the crew.
• Interfaces with customer contacts on projects and work orders.
• Interfaces with the end user (contact person) and coordinates with other vendors for each project when required by the customer.
• Provides technical support for customer contacts and technicians on request.
• Attends project planning and progress meetings with or without the customer contacts assigned.
• Understands, adheres to, and promotes the Environmental, Health & Safety policies of all Telecommunication standards.
• Other duties as required.

Additional Expectations

• Construction work is project-driven and may vary in availability based on client demand and workload. When role-specific assignments are not available, employees may be required to perform other related duties within the construction or telecommunications field. These duties may include, but are not limited to, ground support, site preparation, equipment maintenance, warehouse support, or assisting with other company projects as assigned.

Education and/or Experience

• High school diploma or GED required.
• Vocational/Technical Business School Desired.
• Minimum of 5 years telecommunication training and/or experience.
• Must have demonstrated proficiency and profitability at the Technician III level.
• Must have exceptional ability in the telephony that is outside the general parameters of installation and technical expertise.
• Ability to think critically and problem solve.
• Must be able to handle confidential/sensitive information with discretion and good judgement.
• Must have mechanical inclination and have a strong mechanical aptitude.
• Must have intermediate Microsoft Office (Word, Excel, Outlook) skills.
• Must be able to efficiently use a Windows-based computer.
• Ability to prioritize and complete assignments accurately and in a timely manner.
• Able to effectively handle multiple priorities with a strong attention to detail in a fast-paced environment.
• Strong interpersonal, organizational, oral and written communications skills.
• Must be able to work alone, and with a team.
• Must be able to pass a drug screen and criminal background check.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged standing.
• Climbing of stairs, ladders, and/or scaffolds.
• Carrying of loads up and down stairs. Reaching and/or grasping.
• Stooping, kneeling, walking, bending, crawling, and crouching.
• Carrying, pushing and/or pulling.
• Finger and wrist dexterity and hand/eye coordination.
• Heavy physical effort (usually lifting/moving up to 70 pounds).
• Ability to effectively communicate with employees, management, peers, et al.

The work environment characteristics described here are representative of those of a standard office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exposure to noisy or dusty conditions.
• Exposure to chemicals and solvents.
• Exposure to mechanical, electrical, and/or other hazards.
• Must be able to travel up to 50% (most travel is planned well in advance).
• The position requires working independently, as well as part of a team.
• This position requires verbal and face-to-face contact with others daily.
• Frequent use of a computer is necessary.
• This position requires use of all general office equipment.

Summary

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, gender expression, sexual orientation, national origin, genetics, disability, age or veteran status.

TrueNet is an Equal Opportunity Employer of Minorities, Females, Individuals with Disabilities and Protected Veterans.

California Consumer Privacy Act (CCPA), read here

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas for this position (H1B, etc.).

TrueNet Communications is a national infrastructure engineering and specialty contractor serving the wireless, broadband, and telecommunications markets. We plan, design, build and support communications infrastructure for our clients across North America. Join our team of professionals where you can advance your career in a fast pace, GROWING industry! We offer competitive salaries, excellent benefits, 401k, paid time off and paid holidays.