Installation Supervisor

National OnDemand, Inc.; Grove, Northern (OK, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

PTO

Health insurance

Dental insurance

Vision insurance

Short- and long-term disability

Life insurance

Employee Assistance Program

401(k)

Job summary

National OnDemand, Inc. is seeking an Installation Supervisor to oversee Field Installation Technicians, ensuring safety, quality, and on-time completion of projects across the United States.

You will develop manpower schedules, supervise field staff, handle escalations, provide onsite guidance, and coordinate across disciplines to meet client specifications. This role requires travel and a valid driver’s license, with strong leadership and communication skills as essentials.

Qualifications

• High School Diploma or equivalent is required.
• 1–3 years of leadership experience in field operations.
• Must possess a valid state driver’s license.
• Background check and drug screen required.
• Five years of related discipline experience preferred.
• Strong leadership and teamwork across diverse staff.
• Excellent planning, communication, and analytical skills.
• Ability to travel up to 50% and stay away up to 21 days.

Responsibilities

• Provide supervision, leadership and accountability for field team.
• Develop manpower schedules and loading to cover workload.
• Site visits to ensure QC and client spec conformance.
• Respond to escalated field issues and drive resolutions.
• Promote safety and coordinate across disciplines to optimize work.
• Maintain effective relationships with customers and internal teams.
• Travel to multiple locations and support onsite technical staff.

Skills

Leadership experience

Communication

Scheduling

Problem solving

Team motivation

Cross-functional coordination

MS Office

Education

High School Diploma or equivalent

Tools

MS Office Suite

Job description

## Position Summary:National OnDemand, Inc. is a communications and utilities infrastructure provider delivering service solutions to the Fiber, Wireless, Energy and Technology sectors in the United States. Headquartered in Burlington, North Carolina, the Company provides full turnkey infrastructure solutions – on demand, anywhere across its service footprint and has secured and sustained its current standing in the market through the successful completion of mergers and acquisitions, along with demonstrable, steady organic growth.The Installation Supervisor is responsible for the overall supervision of our Field Installation Technicians. The Supervisor will work in accordance with the organization’s policies and procedures, keeping in mind the overall core values of our company.## Primary Position Duties:* Provides technical support, expertise, leadership and accountability for field team.* Responsible for retention and training needs for field staff.* Builds and maintains an effective operations organization committed to customer and employee satisfaction and profitable growth.* Supervise performance of field staff and responds to escalated issues in field.* Communicate senior management directives to field staff and ensure compliance (Safety, etc.)* Develops manpower schedules and loading to ensure contract and workload coverage.* Site Visits to ensure QC of various projects ensure conformance to client specifications and company requirements.* Follows up on customer satisfaction issues and drives resolution.* Onsite support & guidance for technical staff.* Serves as safety champion for our company.* Other duties as required or as assigned by senior leadership.## Position Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.While performing duties, the employee will work primarily in the field. The employee may be required to work outdoors in all types of weather and may be exposed to dust, fluctuating temperatures, and periodic high noise levels. The employee may be required to travel within the United States up to 50% of the time and may be required to stay away from home up to 21 days at a time.While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to stand, talk, and hear.## Education or Skills:* High School Diploma or equivalent required.* 1-3 years of leadership experience.* Possession of valid state issued driver’s license required.* Must be able to pass a background check and drug screen.* Candidates must have a minimum of five years of experience in a related discipline.* Proven leadership and teamwork skills fostering an inclusive, supportive environment by motivating and developing staff at all levels.* Critical thinking and analytical skills, including the capacity to identify, assess and prioritize competing interests and needs.* Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change.* Ability to coordinate and integrate work across multiple disciplines, complete scheduling, and resource planning activities to drive efficient work processes, identify and manage all operational risks, and enhance customer communication and satisfaction.* Experience managing multiple locations and leading cross-functional teams.* Operations supervision experience with scheduling and planning required.* Excellent communication skills.* Proficient with MS Office Suite (Excel, Outlook, PowerPoint, Project, SharePoint, and Word).* Ability to travel to jobsites as needed (overnight travel maybe required for work at remote site projects, meetings, and/or training).* Ability to establish and maintain effective working relationships with both internal and external customers.* Strong, planning and reporting skills.* Possess excellent verbal, written communication, and follow-up skills.* Strong analytical and decision-making abilities.* Self-motivated with the ability to motivate and influence others.* Experience with Business and Residential installations to include FTTP/FTTH services.## BenefitsThis is a full time position with access to our comprehensive benefits which include paid time off (PTO), medical, dental, vision, short- and long-term disability, and life insurance, an Employee Assistance Program (EAP), and 401(k).EQUAL OPPORTUNITY EMPLOYER:NATIONAL OnDemand, Inc. is an equal opportunity employer. The company’s policy does not discriminate against any applicant or employee based on race, gender, sex, sexual orientation, gender identity, color, religion, national origin, disability, genetic information, age, veteran status or any other consideration made unlawful by applicable federal, state or local laws. NATIONAL OnDemand, Inc. prohibits harassment of applicants and employees based on any of these protected categories.