Installation Specialist

Monarch Kitchens; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Bonus opportunities

Growth opportunities

Job summary

Monarch Kitchens is seeking an Installation Specialist/Remodel Technician in Charlotte, NC. You will own bathroom remodeling projects from contract review to completion, ensuring quality craftsmanship and a fabulous homeowner experience.

You will work closely with customers and the office, coordinating schedules, inspections, and trades while delivering clear daily updates and maintaining safety standards on site.

Qualifications

• Proven residential remodeling experience with cross-functional skills in plumbing, framing, drywall and tiling.
• Excellent customer service and communication; comfortable providing updates via Zoom/GroupMe.
• Strong problem-solving and attention to code compliance and safety standards.
• Ability to work independently, manage timelines and navigate physically demanding environments.
• Must be 18+ with professional appearance, clean driving record and ability to travel/overnight when required.

Responsibilities

• Open and close job sites with customers daily, review contracts and materials.
• Perform full-scope bathroom remodels using tile, cabinetry, framing, drywall, paint, plumbing, stone and acrylic.
• Maintain world-class customer experience and coordinate solutions with leadership.
• Collect client payments at project milestones and provide daily updates to office via GroupMe.
• Schedule meetings with local inspectors and coordinate with subcontractors for skilled trades.

Skills

Residential remodeling

Cross-functional installation

Customer service

Communication

Safety compliance

Job description

Schedule: Monday-Friday (Occasional evening and weekend work required as job duties demand)

Location: Charlotte, NC (In Person)

About Re-Bath

For over 40 years, Re-Bath has helped homeowners transform their bathrooms with quality products, expert craftsmanship, and a seamless remodeling experience. With locations nationwide and trusted partnerships with The Home Depot and Lowe's, Re-Bath continues to grow by creating exceptional experiences from the very first conversation.

About the Role

The Installation Specialist/Remodel Technician position is an accounting and project execution professional with the work ethic, technical skills, and experience to perform and coordinate bathroom remodeling installations within our organization. You will take ownership of the project from the initial contract review to completion, ensuring every homeowner receives a "fabulous experience."

This is a great opportunity for a skilled tradesperson who possesses strong cross-functional installation skills, takes pride in code-compliant craftsmanship, and excels at maintaining clear daily communication with both customers and the office.

Responsibilities

• Open and close the job site with the customer daily, reviewing the contract and all products/materials before starting work
• Perform full-scope bathroom remodeling installations utilizing tile, cabinetry, framing, drywall, paint, plumbing, stone, and acrylic systems
• Provide a world-class customer experience, proactively addressing concerns and coordinating solutions with leadership
• Collect client payments and checks at designated project milestones
• Deliver high-touch internal communication via daily GroupMe updates, including progress photos, completed work descriptions, and next-day plans
• Conduct daily on-site Zoom updates with the corporate office
• Represent the Re-Bath and Home Depot brand partnership proudly, actively requesting customer reviews upon project completion
• Set up comprehensive home protection (floors, doorways, surfaces, and driveways) to respect and preserve the customer's property
• Safely operate, secure, and maintain company-provided vehicles, trailers, and tools, utilizing safety cones when parked on public streets
• Inspect all incoming project materials for defects or damage immediately upon arrival
• Manage trailer inventory by keeping essential plumbing fittings, copper, caulking, and drains stocked, utilizing Restock Request Forms and warehouse visits efficiently
• Schedule and meet on-site with local building inspectors for both rough and final inspections
• Coordinate on-site schedules with subcontractors for specialized trades, including electrical work and custom shower door installations
• Lead, mentor, and provide hands-on skill development and training for developing Apprentices on the job site
• Accurately track administrative tasks, including daily clock-ins, per diem records, and hotel booking logs as required
• Maintain standard accountability by conducting follow-up repairs if any installation faults occur
• Maintain a professional appearance with a clean uniform

Qualifications

• Proven residential remodeling experience with strong cross-functional skills across plumbing, framing, drywall, and tiling
• Excellent customer service, written, and verbal communication skills; comfortable conducting professional digital updates (Zoom, GroupMe)
• Strong problem-solving abilities with a detail-oriented approach to code compliance and safety standards
• Ability to work independently, manage a project timeline, and navigate physically demanding, fast-paced work environments
• Ability to accurately work under pressure in meeting deadlines
• Must be at least 18 years of age.
• Must possess a professional appearance, clean driving record, and the ability to travel/stay overnight when required
• Competitive Salary Rate + bonus opportunities
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Opportunities for growth and advancement

As set forth in Monarch Kitchens’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.