Installation Project Services Coordinator

bigassfans; Lexington (KY); On-site; USD 55,000 - 75,000; Full time

Job summary

Big Ass Fans, located in Lexington, KY, is seeking an Installation Project Services Coordinator. This role is crucial for facilitating the installation of our products, ensuring a high-quality customer experience. You'll coordinate with teams, manage project timelines, and ensure seamless installations.

The ideal candidate will have a Bachelor’s degree and experience in general electrical or mechanical fields, with strong leadership and communication skills. Join us in our mission to provide better air!

Qualifications

• Bachelor's degree required, general electrical and/or mechanical experience a plus, especially contracting.
• Able to work in a team atmosphere with little supervision and establish excellent working relationships.
• Adept at concurrently managing multiple projects.

Responsibilities

• Drive all aspects of installation including scheduling and contractor management.
• Organize project documents including facility layouts, electrical drawings, and permits.
• Schedule installation dates by coordinating with subcontractors.

Skills

Teamwork

Leadership

Communication

Project Management

Technical Assistance

Education

Bachelor’s degree

Job description

At Big Ass Fans, we’re on a mission to make the world safer, healthier, and more productive through better air, and the Installation Project Services Coordinator plays a vital role in bringing that mission to life by ensuring our products are installed seamlessly.

Opportunity

This role facilitates the installation process of Big Ass Fans products from the time of sale through project completion, ensuring a smooth, high‑quality experience for every customer. It involves significant interaction with sales teams, customers, vendors, and contractors to coordinate efforts, maintain timelines, and deliver results that support healthier, more efficient spaces.

What You’ll Do

• Take ownership and drive all aspects of installation including scheduling, contractor management, technical assistance, and quality assurance.
• Understand project scope and organize project documents including facility layouts, structural engineering reports, electrical drawings, permits, and purchase orders.
• Establish and maintain open customer communication in conjunction with sales.
• Schedule installation dates by coordinating with subcontractors and customers based on availability and preferred timeframes.
• Provide sales with install price quotes for jobs needing labor/material outside normal scope of work.
• Facilitate the set up of installer site visits as needed.
• Work with all BAF departments in a professional and friendly manner to resolve any technical issues with installations.
• Manage project scope by ensuring any changes and change orders are documented and approved by customers.
• Review completed installations for accuracy to be sure required procedures and methods were followed.
• Process and manage installer invoices and paperwork with efficiency and accuracy.
• Work on special projects related to project services as assigned.

What You’ll Bring

• Bachelor’s degree required, general electrical and/or mechanical experience a plus, especially contracting.
• Able to work in a team atmosphere with little supervision and establish excellent working relationships.
• Self‑starter with strong leadership skills.
• Adept at concurrently managing multiple projects.
• Excellent written and verbal communication skills; communicate effectively with all personnel within organization as well as external customers and contractors.

First 90 Days

Every Big Ass Fans employee is essential in working towards the company’s growth goals, and no goal is successful without a plan. Here’s a snapshot of the first 90 days as a BAF Project Services Coordinator:

Days 1‑30

• Complete your onboarding activities, including a 4‑day FANdamentals training to learn about our brand and products at our Headquarters in Lexington, KY.
• Onboard with the team, stakeholders, tools, and company structure.
• Learn key SOPs, systems, and KPIs (Salesforce, Dispatch, Work Orders, Installer Network) through training and shadowing.
• Begin assisting with smaller projects under supervisor guidance while building process knowledge.
• Establish expectations and goals via regular check‑ins, travel overview, and 30‑day milestone review.

Days 31‑60

• Refine understanding of SOPs, systems, and KPIs with deeper hands‑on experience.
• Take on more and larger projects with decreasing supervisor support.
• Build confidence toward full ownership of responsibilities.
• Review process through regular check‑ins and SMART goals.

Days 61‑90+

• Demonstrate full understanding of SOPs, systems, and KPIs while assessing overall performance.
• Independently manage less complex projects and begin leading more complex work with minimal guidance.
• Build confidence and accountability to take full ownership of assigned projects.
• Evaluate progress, confirm readiness for role expectations, and align on any responsibility adjustments moving forward.

The Interview Process

1. Video Screen: Show us your cool skills! This will be a one‑way video screen that goes through several questions for you to answer, leaving you a certain amount of time to respond.
2. Our First Chat: You’ll be speaking with a BAF Recruiter! Here, you’ll discuss the opportunity more in depth, and talk through any questions you have, as well as cover any details that didn’t come out in the video screen.
3. On‑site Interview: You will be invited on‑site to meet with the Hiring Manager.

Equal Opportunity Employer

Big Ass Fans is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, age, disability or veteran status. Big Ass Fans maintains an environment where each individual is valued and respected. Individuals are expected to understand and comply with OSHA and ISO 9001 standards and procedures. Individuals are expected to apply safe work methods when performing the job requirements in hazardous and non‑hazardous environments to avoid injury to self, co‑workers or damage to property. Individuals are expected to report unsafe work conditions or equipment operation to supervisors immediately and observe all safety rules.

If you need assistance or an accommodation due to a disability, you may e‑mail us at [e-mail] or call us at 1.877.244.3267.